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What email format do you use when emailing a different department requesting a status update or customer concern?
Search CS email to see if there is an existing customer thread. If not, select the email icon located at the top right on TS. This will copy the correct format and allow you to paste this input into the email subject line.
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Customer calls in stating that nobody showed up to complete their MPU. Who do you reach out to?
PM, MPU Scheduler and Manager
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Who do you refer a rep that is calling in with questions regarding their Infyboard?
Onboarding
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