| Apple Services | Accessories | Apple Pickup | Business at Apple | Runners |
|---|---|---|---|---|
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What is Apple Music
What is the name of the streaming service you can listen to your favorite songs via HomePod, Apple Watch, Car Play, Apple TV, and or Mac
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What is personalize
Accessories enable customers to ______their Apple devices.
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What is backstage/operations.
What is the name of the area of the store that completes Runner Requests.
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What is Business intro.
Introducing a new business using easy pay, concierge, or mobile genius is called _____.
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What is backstage, product zone, avenues, genius bar, and or repair room.
Name one of the places we use runner
|
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What is Apple TV+
What is the name of the app you can buy, rent, and watch thousands of TV shows and movies?
|
What is AirPods Pro
What is the name of the AirPods with noise cancelling ability?
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What is Shopping with a specialist/Set up.
What is the name of the session that gives customers a chance to go over features, benefits, and ask questions.
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What is APPLE steps of services.
What is the name of these steps of service that includes Approach, probe, present, listen, and extend.
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What is pause their interactions with their customers.
Submitting runner request means team members never have to
|
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What is iCloud Storage
What would you recommend to a customer concerned about losing their photos, keeping all of their files up to date, and wants to transfer data in a secure way.
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What is MagSafe
What do we call our feature that magnetically connects to devices to help charge?
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What is convenience.
In one word, what is the benefit of ordering online?
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What is Briefing
What is it called when a business customer schedules a time to connect with prospective customers, explore their goals and workflow challenges?
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What is restocking
This term is described as replacing products on the floor that are running low
|
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What is Apple News+
What is the service curated by world-class editors and personalized for each reader.
|
What is the Apple store app
What is the name of the app that recognizes the Apple devices linked to a customers Apple ID, and recommends them accessories.
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What is probe for Apple ID, Backups, Trade Ins, and Complete transaction.
Before handing off your customer to set up, you should ______ first.
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What is Who? In for? Next steps?
What does the abbreviation WIN stand for when typing comments in for Business intro?
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What is communicate with backstage, track inventory, and give a better customer experience.
Name 3 benefits of runner
|
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What is Apple One
After the one-month trial period for Apple Arcade, you can subscribe to Apple Arcade individually or save money subscribing to this service.
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Air pods pro, air pods, power beats, solo pro, power beats pro, Beats studio and solo 3.
Name 3 types of headphones we sell that has audio sharing.
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Personal set up
Genius Bar appointment Adding Apple Care or another service Adding an accessory
Name 3 ways we can further an Apple experience when a customer comes in with an online order.
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What is start, grow, and evolve.
Name the 3 stages of Business Lifecycle
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What is tracking all products.
Runner supports inventory management by _____.
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