Desk Meeting Jeopardy Template

General Information	Conduct and Behavior While Working/Fall Break Info	Desk Procedure	Lockout/Lost Card/Mask Procedures	Pulled from Shannon's Emails
100 Who are Alexis King and Nika Battle These two are the ProStaff of North Campus	100 What are personal calls. (Zoom, Skype, Facetime, etc.) These types of calls are not allowed during your shift.	100 What is dial 9 1 then the number You should do this when calling an off-campus phone number	100 What are the First 2 are free, 3rd and 4th are $10, and 5th and up are $32 The costs of a lockout	100 What is 4:01 am If your shift starts at 4:00 am, you are late at this time.
200 What is 530-898-5852 This is the Esken Hall Front Desk Number	200 What are headphones These music listening devices are not allowed to be worn during your shift	200 What is call the COVID-19 Hotline If you are exhibiting COVID-19 like symptoms, you should do this first	200 What is $43 It costs this much to replace a lost lockout card	200 Who are Primary and the RAs on duty A resident comes by and seems to be slurring their words, stumbling, and under the influence. This is who you should call.
300 What is 530-898-5841 This is the Mechoopda Hall Front Desk Number	300 What is ask someone to watch the desk for you You should do this if you need to use the restroom while working the desk	300 What is put your shift up on W2W as drop only, put a message in the Teams chat, and email your RLC and Shannon If you are ill and cannot work your desk shift, you should do these 3 steps	300 What are the email templates You are required to use these when emailing about a lost card/lockout card	300 What are StarRez and the Lost ID and New ID lockout log We use these two things to keep track of students who have lost their IDs and need a lockout card
400 What is Twenty The maximum amount of hours you can work in a week	400 What is Friday, November 19th at 6:00 pm. The date and time community desks close for Fall Break	400 What is "Hello, you have reached the (Hall Name) front desk, This is (your name). How may I help you? Your response when answering the phone	400 What is email UH Keys and your RLC to get their access turned back on and update the Lost ID and New ID lockout log You should do this when a resident reports that they have a new ID card	400 What is completing the Expanded COVID Related Leave (ECRL) request. You are able to get paid for the shifts you cannot work (but were previously scheduled to work) while awaiting a COVID-19 test result by doing this
500 What is Friday, November 19th at 12:00 pm This is the day and time the Mandatory Blackboard trainings are due	500 What is Sunday, November 28th at 8:00 am The date and time community desks open after Fall Break	500 What is undo the checkout and email [email protected] and your RLC You should do these two steps when you notice someone was accidentally checked out during your shift.	500 What are 1) Ask them where their mask is. If they have a mask ask them to put one on. 2) If the Resident does not have a mask: remind them they are required to wear a Face Mask within all University Housing including Sutter Dining (unless they are at their table eating). 3) Before providing them a mask: a. Gather their information in the Mask Log. b. Inform the Resident that you will be calling the RA on Duty to document the resident for not wearing a mask. c. Provide the resident with a disposable mask. 4) DA will then call the RA on duty and provide them with the resident’s information (name, building, room, ID number). (Resident does not need to wait for RA at the desk). 5) RA on Duty will then submit a Policy Violation Maxient Report for the resident not wearing their mask. These are the five steps of the disposable mask policy	500 These are the Friday/Monday DA & RA Processes for students who are moving rooms Final Jeopardy (must be played last)

Desk Attendant Responsibilities

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