Customers who request removal from BBP must pay their existing account balance at the time of renewal.

Capturing _____ incorrectly negatively impacts the customer.

How often is the budget amount reviewed and adjusted, if necessary, to reflect usage?

This is used to clarify spelling or confirm information provided by the customer.

What is the minimum amount the Budget Billing Payment could be?

What is the first thing we do to ensure we have heard information correctly to capture?

Name the equation for calculating the BBP Payment?

This makes it hard to assist customers at times, often resulting in capturing inaccurate information.

What is an INTERNAL term for seasonal fluctuation?

What application should we use when receiving customer information?