| Marriott Rewards | Policies and Procedures | Front Office Goals | Name That Person.... | Hours of Operation / Misc Info |
|---|---|---|---|---|
|
500 Bonus Points or a $10 Food and Beverage Coupon
What is the platinum arrival gift that is awarded at check in?
|
All requests must go through ATLAS where Ali or Emily will approve or deny the request.
What is the request off policy?
|
30 days at a time
How many days do we have to go consistently for Room Service to be "Perfect"?
|
Jonathon Fowlkes
Who is our IT specialist on property?
|
6:30am- 9am Monday through Friday
What are the hours of operation for breakfast in the Concierge Lounge?
|
|
$100 cash on the spot
What is the penalty for failing to offer the Platinum Arrival Gift at check in?
|
Three call offs will result in a written warning.
How many call off's within a 90 day period will result in diciplinary action?
|
$24,000
What is our Upsell goal for 2014?
|
John Hagen
Who is responsible for selling our Hospitality Suites?
|
Opens at 5pm and closes at 9pm
What are the hours of operation for Nikko Japanese Steakhouse and Sushi Bar?
|
|
10 nights per annual year
How many nights must a guest stay to obtain Silver Elite status with Marriott Rewards?
|
EMERGENCY -- which will contact all Nextels that are loaded in the group.
What group must you Direct Connect (DC) with on a Nextel when a fire alarm sounds in the hotel?
|
81.7%
What is our current Check-in Experience score in guestVoice?
|
Jackie Bortman
Who works to negotiates rates, including long term stay rates with our guests?
|
Creating Personal Connections, Responding to Cues, Make it BRILLIANT!
What are the three moves of Hosting Brilliantly?
|
|
750 bonus points per day
How many points are awarded if a Gold or Platinum guest chooses points versus breakfast on the weekend due to the Concierge Lounge being closed?
|
7 minutes. You are considered late at 8 minutes.
How many minutes after your scheduled time can you clock before you are considered tardy?
|
Breakthrough Leadership Training; WIG and LEADS
What is BLT? What are the two segments?
|
Mary Anne at 8640
When a guest inquires about wedding space, who do you contact in order for them to show space?
|
MCIOP
What is the Marsha ID for Overland Park Marriott
|
|
312 signups for the year
What is the annual goal for Marriott Reward signups at Overland Park Marriott?
|
Proper identification must be verified; last 4 digits of the credit card number, the folio total, Marriott Rewards number and address on file.
What is the process for providing a guest folio when they call and ask for a copy of it to be emailed or faxed?
|
72.3 and higher!
What minimum score on the Arrival Tracker must you have to be in the "green"?
|
John Vuono
We often talk about Revenue & Rate strategy put in place at our hotel. Who is responsible for determining what rates and rooms are available to be sold?
|
Tornado watch means the conditions are in place for a tornado to develop. A tornado warning means a tornado has been spotted in your area or on radar.
What is the difference between a tornado watch and tornado warning?
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