Chapter 1 | Chapter 2 | Chapter 3 | Chapter 4 | Wild Card |
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Things external to the speaker and receiver
What is physical noise?
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Transmission of culture from one generation to another.
What is enculturation?
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Primacy effect
____ is the idea that what comes first is more important.
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Responses to indicate you are listening (i.e. nodding or "uh-huh")
What are backchanneling cues?
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Loud noises, hearing impairment
What are types of physical barriers to listening?
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Nonverbal
Interpersonal interaction involves the exchange of both verbal and __________ messages.
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It is a psychological reaction you experience when encountering a culture very different from your own.
What is culture shock?
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A prediction that comes true because you acted as if it were true.
What is a self-fulfilling prophecy?
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To try and feel what the speaker feels.
What is the goal of empathic listening?
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Assuming a person can do no wrong because you perceive them in a positive light.
Describe the halo effect.
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False. It can take place within a small number of people and/or with complete strangers.
True or False: Interpersonal communication is communication that only takes place between two people with an intimate relationship
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Focus on self gratification, fun & enjoying life, leisure, and individual desire
What is typical of an indulgent culture?
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Comparisons with others, others' images of you, your own evaluations within your culture
Name one aspect that helps develop your self-concept.
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False. We remember what we think we heard.
True or False: Memory is reproductive
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Semantic
____ noise is when we use the same word, but have different meanings.
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The speaker speaks and the listener listens
What is the linear view of communication?
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True
True or False: Long-term-orientation cultures promote the importance of future rewards
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True
True or False: To each person who knows you, you are a somewhat different person
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Active
"You must feel really hurt" is an example of what kind of listening?
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Collectivistic
____ culture places importance on the group over the individual.
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Sender-Receiver
Message Context Noise Channel
Name at least 3 elements of communication.
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Honeymoon, crisis, recovery, adjustment
What are the four stages of culture shock?
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Open, blind, hidden, unknown
What are the four windows in the Johari Window?
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the process of receiving, understanding, remembering, evaluating, and responding to verbal and/or nonverbal messages
Define listening.
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Feedforward
Saying "I think you should sit down" before stating your actual message is a type_____ message.
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