COLLECTIONS | WHO IS? | REMARKETING | CUSTOMER SERVICE | PFS FACTS |
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What is 20 days past due?
This is the number of days past due to route a collections call (not making a payment).
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Who is Jillian Albertz?
This person is a vet in the company and is known for their famous, delicious dip.
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What is 30 days?
At this number of days before maturity, calls are transferred to Remarketing.
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What is VAI?
This is the acronym used for customer verification.
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What is Porsche? (PORSCH-EH)
This is the correct pronunciation of the company’s name.
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Who is Yvette Soto?
This person loves to wear animal-print is the repo aficionado.
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Who is Brian Yarbrough?
This person was a former field goal kicker at Austin Peay.
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Who is Todd Vrono?
This person handles executive brand remarketing accounts.
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What is $500?
This is the total amount of fees to complete a TOE.
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What is Lisle?
This is the city in Illinois where PFS was previously headquartered.
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What is total loss?
If a settlement offer is less than the payoff, the account should be placed in this queue.
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Who is Phil Elston?
This person was a former Porsche RSM and their two daughters keep them busy.
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Who is DataScan or AutoVin?
60 days prior to maturity, this company begins to contact customers.
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What is a POA (power of attorney)?
This document allows customers to register their leased vehicles on behalf of PFS.
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Who are Ross Dupper and Marc Reiss?
These are the names of the President/CEO and CFO.
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What is a cure letter?
This letter is sent at 30 days past due as a notice of default.
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Who is Colin Burke, John Young?
These two people enjoy each other’s company so much that they both came to Porsche from Benz.
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What is 6 months?
These are the maximum number of months PFS can do an extension.
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What is 14 days?
This is the maximum number of days a due date change can be forwarded.
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What are Collections, Remarketing, and Customer Service?
These are the PFS departments that speak directly with the customer.
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Who is Vital Recovery?
This third party vendor handles charged-off accounts.
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Who is Deara Hewitt?
This former PCNA remarketer keeps Oreos stocked at their desk.
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What is EOTLLP?
When an account has remaining payments and the customer wants to “pull ahead.”
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What is $9,000?
This is the maximum payment amount that can be made at one time using Fiserv Biller.
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What is 1991?
This is the year PFS was founded.
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