COLLECTIONS WHO IS? REMARKETING CUSTOMER SERVICE PFS FACTS
100
What is 20 days past due?
This is the number of days past due to route a collections call (not making a payment).
100
Who is Jillian Albertz?
This person is a vet in the company and is known for their famous, delicious dip.
100
What is 30 days?
At this number of days before maturity, calls are transferred to Remarketing.
100
What is VAI?
This is the acronym used for customer verification.
100
What is Porsche? (PORSCH-EH)
This is the correct pronunciation of the company’s name.
200
Who is Yvette Soto?
This person loves to wear animal-print is the repo aficionado.
200
Who is Brian Yarbrough?
This person was a former field goal kicker at Austin Peay.
200
Who is Todd Vrono?
This person handles executive brand remarketing accounts.
200
What is $500?
This is the total amount of fees to complete a TOE.
200
What is Lisle?
This is the city in Illinois where PFS was previously headquartered.
300
What is total loss?
If a settlement offer is less than the payoff, the account should be placed in this queue.
300
Who is Phil Elston?
This person was a former Porsche RSM and their two daughters keep them busy.
300
Who is DataScan or AutoVin?
60 days prior to maturity, this company begins to contact customers.
300
What is a POA (power of attorney)?
This document allows customers to register their leased vehicles on behalf of PFS.
300
Who are Ross Dupper and Marc Reiss?
These are the names of the President/CEO and CFO.
400
What is a cure letter?
This letter is sent at 30 days past due as a notice of default.
400
Who is Colin Burke, John Young?
These two people enjoy each other’s company so much that they both came to Porsche from Benz.
400
What is 6 months?
These are the maximum number of months PFS can do an extension.
400
What is 14 days?
This is the maximum number of days a due date change can be forwarded.
400
What are Collections, Remarketing, and Customer Service?
These are the PFS departments that speak directly with the customer.
500
Who is Vital Recovery?
This third party vendor handles charged-off accounts.
500
Who is Deara Hewitt?
This former PCNA remarketer keeps Oreos stocked at their desk.
500
What is EOTLLP?
When an account has remaining payments and the customer wants to “pull ahead.”
500
What is $9,000?
This is the maximum payment amount that can be made at one time using Fiserv Biller.
500
What is 1991?
This is the year PFS was founded.






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