| Problem Statement | Root Cause Investigation | Potpourri | 8D Process |
|---|---|---|---|
|
Why, Where, Who, What, When, How much/ often
What stands for 5W1H?
|
Why, Why, Why, Why, Why and ask more Whys if you are still not at the RC.
What does 5Why stand for?
|
An action tracker
What tool should you use in order to make sure your root cause and permanent corrective actions are verified?
|
8 Discipline Problem Solving.
What does 8D stand for?
|
|
Specific, Measurable, achievable, relevant, time-bound
What SMART stands for?
|
Quantity over Quality is here the case.
In the Brainstorm session do you value quality or quantity?
|
A cross functional (inter-disciplinary) team
What kind of team should you have in order to perform the 8D process?
|
Get a team together.
What is Step 1 in 8D?
|
|
So that you solve the right problem.
Why is it important to get the right problem statement?
|
Root Cause Corrective Action
What does RCCA stand for?
|
The team, the stakeholders, and a sponsor
What parties (groups of people) are involved in the 8D?
|
The Ford Motor Company.
Who developed the 8d technique?
|
|
The team, stakeholder and Customer
Who should approve the problem statement?
|
People, Material, Environment, Methods, Measurement, Machines
What are the Categories of a Fishbone/Ishikawa diagram?
|
Training!
What is the most commonly used and least effective corrective action?
|
Prevent recurrence of a problem.
What is the most important step in the 8D process?
|
|
Step D2.
Which step is this in the 8D process?
|
To eliminate reoccurrence of the problem
Why do we want to identify the root cause(s) of a problem?
|
Isolate any problems from internal and external customers until a permanent corrective action (PCA) can be completed.
What is the purpose of containment action?
|
To address the root cause problems.
Why we are using the 8D process?
|
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