Service Contracts 2 Jeopardy Template

Service Contract Numbers	Situations	Random Service Contract Things	Covered or Not Covered	More Service Contracts
100 3 months How long after a customer's contract expires do they have to renew?	100 Maybe. Sally is advising that her Dryer is damaging her clothes during the cycle. Do you set up a claim?	100 1 Year MFG Warranty What is the MFG warranty for this unit, WDT970SAHZ?	100 Not covered John's washer was not spinning, however the issue has resolved itself. He wants to send a tech out to check the unit out	100 Claims ([email protected]) John is proceeding with Customer reimbursement as a part of his MJC service contract. Where should he send his repair invoice.
200 SL will contact the customer in 1-2 business days How long after a claim is dispatched to service locate can a customer expect to be contacted by the Service Provider?	200 Transfer Jim to our Pre-Approvals Department Mike with Jim's Appliance is advising that the customer's appliance is not repairable. What action would be best to get this info in the right hands?	200 Check and see. We'll go with that. Is this contract transferable, NL3572775?	200 Covered The washer is shaking uncontrollably while going through a cycle that tiles are coming off the 1st floor ceiling.	200 The period a service provider's work is warranted to return if the customer is having that same exact issue. What is a recall period?
300 30 days How long after a customer's contract expires can they submit their documentation for 50% back?	300 No action; Not eligible for reimbursement Susan got her Washer repaired, however you locate her contract and there was no claim created on her service contract. She wants to be reimbursed for the repair. What action should you take? What expectation should be set with the customer?	300 the model number What is the minimum amount of info a customer needs to provide in order for us to create a claim under a service contract?	300 Not covered Refrigerator door squeaks every time it opens	300 False Ture or False, Our claims department approves expense charges for Service Providers?
400 2 weeks How long does a customer have once a repair is completed to submit their food loss receipts?	400 50% back works these in the order they are received. He will be contacted once 50% back gets to his submission. Jim submitted his 50% back documentation 3 months ago. You confirm the address he mailed the documents to. He wants an update. What expectation should be set with the caller?	400 Nope Are accidents covered by the customer's MFG warranty?	400 Covered Sarah purchased a new Water Filter but she cant get it fit in the socket. She removed the old one with no problem	400 False Ture or False, Our Pre-Approvals Dept is where customer's send their food loss list and receipts
500 60 days How long does a customer proceeding with CRP on a comprehensive service plan have to send in their repair invoice of the completed repair.	500 Inada/Fius Inada/Fius submitted a request for their customer but you feel like you need more info regarding the failure. Who do you reach out to for more information?	500 Stain Removal Kit If a customer has a covered stain, what must we send out first before a technician can come out?	500 Covered The oven light that indicates that the oven or stove top is on, is always on.	500 American Range Ariston Kegco Miele etc Name a brand that is CRP only

Service Contracts

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