| Interactions with Parents | Incidents and Accidents | Day-to-Day Happenings | Mystery! |
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When you see that a parent is dropping off a waiver, you need to politely tell them that you need to check the waiver over and have them wait until you have taken a look at it and made sure everything is filled in.
It's Monday morning and a parent is in a rush to drop their child off at camp. The parent drops off their child’s medical waiver and immediately leaves. Later, you notice they missed signing it. What do you do?
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You would gather your campers out of the pool immediately, make sure you have everyone and follow the lifeguard’s directions on where to go. Make sure to grab any medication that you left with the lifeguard at the start of your swim session. You will meet
It is Monday morning and you are with your Pool & Play campers who are just finishing in the pool, when suddenly you hear an alarm go off throughout the club. What should you do in this emergency and where do you go?
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You need to let Faye know that she should not be on her cell phone while with campers during the day. You will also need to let Brady or Meaghan know so they can take appropriate steps to make sure it does not happen again.
You are up at Earl Grey Park and you notice Faye is texting on her cell phone. She sees you looking at her and puts it away. A few minutes later you see her turn her back on the campers and start talking on her phone. How do you handle this situation?
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You are responsible for your campers throughout lunch time. At 12:30pm, the volunteers will take all campers down to the Curling Rink where they facilitate games. Prior to 12:15pm you may initiate games with your campers while seated at the table. Make su
It's lunch time! Several of your campers have finished their lunches by 12:15pm and are starting to joke around and be rambunctious at your lunch table. What do you do?
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Calmly explain what happened in tennis, that you followed the 3 strikes rule and that their child was demonstrating inappropriate summer camp behaviour. If they have a problem with this explanation, they will need to talk to Brady or Meaghan.
It is Thursday morning; you are sitting at your table waiting for all your campers to arrive. One parent comes up to you, not looking very impressed. They are upset and begin complaining that their child was made to sit out in tennis because they were “mi
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1. Try to calm him down and remove the stinger, use a credit card or something similar to scrape the stinger out of the skin. Do not use tweezers as that will push more venom into his body.
2. Once he starts having breathing problems, you will activat
Harrison was stung by a bee; he has no known allergies to bees.
1. What do you do? After a few minutes you notice that he is having a hard time breathing. 1. What do you do? |
Quietly point out to Sarah that the kids have arrived and you need her help with organizing them, whether it be getting shirts or keeping them occupied until start time. Follow up with her at a quite point during the day and ask if she understands why yo
Your volunteer Sarah is sitting reading a book at the table waiting for the kids to arrive. As the kids start coming Sarah keeps reading and ignores the kids. How do you handle this situation?
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One of the leaders will need to let the zoo know you have a missing camper and they will activate their missing child procedures. The rest of the leaders will stay with the campers so they do not go missing either. You will need to let Brady or Meaghan
It’s Monday morning, your group is headed to the zoo but you are missing 2 of your campers. You really need to get going so your group can have as much time as possible at the zoo. What do you do?
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All parents should know that camper friend requests are to be submitted prior to the first day of camp. At this point, you can tell the parent that Brady or Meaghan will do their absolute best to accommodate their request, by Monday afternoon. Because all
It is the first morning of a new camp week. The parent of one of your campers comes up to you and asks that her son, Mason, be placed in the same group as his friend. The parent continues on, telling you that Mason will not enjoy camp this week if the two
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There should be 2 leaders at skating as well as 1 volunteer, you will get the volunteer to try and keep the other kids away from the 2 injured campers. Each leader will need to tend to an injured camper. For both situations, you will need to call EMS an
While you are helping other campers put their equipment away Wednesday morning at Ramsey Rink, you notice a couple of your campers racing each other. Harrison trips and falls and you hear a loud snap, a startled Zach trips and falls head first into the g
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Because your volunteer is not acting in accordance with pool/camp expectations, you need to tell your volunteer that the game is inappropriate and cannot continue. Make sure that you address Adam in a friendly, informative manner. Avoid making a scene in
You notice that your volunteer, Adam, has initiated a game in the pool with the campers involving picking them up on the pool deck and throwing them into the water. Everyone is having a great time, but you know that this is against pool/camp rules. What d
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Ask the camper questions such as, "when did you start feeling this way?," "have you been drinking much water today?" etc., in an attempt to discern whether their feeling of sickness warrants a call home for them to be picked up. If you feel it is appropri
During squash, one of your campers tells you that she is feeling sick and wants to go home. You remember that at lunch, she left most of her meal untouched. The camper tells you that she would like for you to call her Mom so that she can be picked up. Wha
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Tell the parent that you would like to talk to them and would prefer a quieter area to do so. Respecting the privacy of members is very important, which means you do not want other members and campers over hearing the information you are about to share. E
You need to inform a parent of their child's continued misbehaviour that day, which entailed teasing one of your other campers. It is crowded in the Curling Rink at the end of the day but you need to have this conversation. What do you do?
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One of the leaders will need to let the zoo know you have a missing camper and they will activate their missing child procedures. The rest of the leaders will stay with the campers so they do not go missing either. You will need to let Brady or Meaghan kn
You just finished taking your group through the Dinosaur Adventure at the zoo; you meet up with the other groups to head back to the bus. One of the other leaders realizes one of her campers is missing. What do you do?
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You would step in and let the leaders know that they are attracting unwanted attention and could suggest an alternative to their problem. Also, if you feel like the issue should involve Brady or Meaghan, tell them at the soonest opportunity.
You see that 2 of our leaders Faye and Katie cannot agree on where to go for outside games. Faye wants to go to Earl Grey Park and Katie wants to go to Elbow Park. The disagreement starts to get louder and the kids are watching. How do you settle this?
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Ask Greg why he doesn't want to continue skating; is he hungry? Tired? Hot? Not having fun?. Do your best to address the reasoning he gives, while encouraging him to continue. Try to ensure that he does not remove his skating gear as this, along with putt
You're at inline skating from 9:30 - 11am. At 10:15am, Greg, one of your campers, rolls away from the group and begins to take off his skating gear. He tells you that he doesn't want to skate for any longer. What do you do?
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Upon arrival, it is important to check either with parents or campers whether they have the appropriate attire for the day's activities. In this scenario, you may use a large camp shirt for the child to wear in place of whites. At days end, inform the par
Kelly is dropped off at camp by her Mom. Moments after her Mom leaves, you notice that Kelly does not have any whites, which she will need for the day's activities. What do you do?
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This kind of behaviour in the change room is unacceptable. You may hold open the door and call into the male campers. If the situation requires immediate attention, ask the nearest male volunteer, leader or Glencoe staff member to enter the change room. E
You are a female leader. It is time for your campers to go swimming. While your male campers are in the change room, you can hear that they are rough-housing and yelling. What do you do?
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You will need to talk to both boys together and Harrison on his own right away and talk to him about how swearing is unacceptable at camp. At the end of the day, both sets of parents will need to be told what happened at camp.
Zach and Harrison are placed in the same group of SAC. The boys got along at the start of the week, but now they aren’t getting along so well. You hear Harrison swearing at Zach, you know this is unacceptable behaviour. What do you do?
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Being on time is imperative, especially for sessions that are in The Club and with pros. You would need to inform Brady or Meaghan of your late camper and proceed to tennis with your present campers. Brady or Meaghan will look out for the arrival of that
It's just before 1pm in SAC on Wednesday and one of your afternoon-only campers has not yet been dropped off. You need to be at tennis for 1pm. What do you do?
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