Team Spiker Jeopardy Jeopardy Template

Hogan	BOB	CCM	Scavenger Hunt	Just for Fun
100 Customer Profile and related accounts What do you find on the CUPR screen?	100 Payment Status Column What column in CSA would you find the status of the bill payment?	100 False; RSA devices can only be sent to an address that is in CIV True or False; a replacement RSA device can be sent to an alternate address	100 Yes, Content ID nb1029797 https://vlus.wellsfargo.com/pbvl/nb1029797?Auth=Intranet#Request Can we send a customer a copy of their PPP loan application?	100 Alesia This person owns over 45 graphic t-Shirts
200 CULO What screen do you access first to add a credit card or PPP Loan?	200 File a Money Movement Claim Customer accidentally sent a Zelle to the wrong person, what do you do?	200 2FA or OOW, What the RSA Device is used for and address where the RSA is being shipped When opening a CCM case for a replacement RSA, what at the 3 things you must enter into the notes?	200 False; It's next business day Content ID NB001856 https://vlus.wellsfargo.com/pbvl/AZSearchResults/NB001856?Auth=Intranet#Overview True or False: The Direct Pay service allows businesses to make fast and secure electronic (ACH) same business day payments to the bank accounts of employees or vendors anywhere in the U.S.	200 Kaevin This person has been sky diving 4 times
300 CMB What do you type in the Action Field to merge duplicate profiles?	300 Check Mailed After you click on the Inquiry in CSA for a Bill Payment, what status do you need to see in order to place a stop payment?	300 Mis-Posted Mobile Deposits case What kind of CCM case do you open for a Mobile Deposit that posted for wrong amount?	300 False; Content ID NB000882 https://vlus.wellsfargo.com/pbvl/AZSearchResults/NB000882?Auth=Intranet#Businessname True or False: When authenticating an employee of a business in authentication tracker and their name is not listed it is acceptable to get an abbreviation of the business name instead of full business name.	300 Junior This person is afraid of heights
400 False; you would enter CLW in the PRD field True or False: You type LOAN in the PRD field when adding a PPP loan to the profile.	400 False; if the check is cleared you cannot process a stop payment True or False: If the Bill Payment status is showing Paid with a clear date you can still process a stop payment.	400 WARM transfer to Tech Support with the case number What is the last step when opening a CCM case for a mobile deposit that posted to the incorrect account?	400 Yes; Content ID 042842 https://vlus.wellsfargo.com/pbvl/AZSearchResults/042842?Auth=Intranet#Add Can you add or edit pay or return instructions to an account with a lost stolen fraud hard hold on it?	400 Nyki This person use to compete in roller blading competitions
500 $500,000 When making an AFS payment, what is the maximum transaction amount you can enter on the LNW0 screen?	500 Customer's 30 day limit has been reached Customer is trying to send a Zelle payment for $500 to a qualified person and keeps getting a message that they are over the limit, but have only sent $100 to a qualified person within the last 24 hrs. What would be causing this?	500 VOS Specialized Servicing and you contact them by Email What department or team handles non fraud online wire CCM cases and how can you contact them?	500 Small Business Lending 866-570-9778 BCS: https://vlus.wellsfargo.com/pbvl/NB027419?Auth=Intranet https://vlus.wellsfargo.com/pbvl/PB2064932?Auth=Intranet#SmallBusinessLending What department do you get a customer over too who is calling to check the status of a business secured card application?	500 Alleyah This person has a family trip to Disney set for October 2022

Team Spiker Jeopardy

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