| Who is HTLF | TM Payables Product | Customer Experience | Fraud and Protection | What is treasury management- solutions? |
|---|---|---|---|---|
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What is 11
How many member banks do we have
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What is NACHA file.
When a customer is an ach originator and generates an ach file in the industry standard format? What is the industry standard format called “—-“ file?
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What is
Phone secure message portals Scheduled training calendar *Emails
Name three channels customers can use to obtain support with their Treasury Products.
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What is check positive pay
What TM solution can a business use to help prevent and detect check fraud?
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What is Treasury Management includes a firm's collections, disbursements, concentration, investment and funding activities.
What does Treasury Management for a business client mean?
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Who is Bruce Lee
Who is our CEO
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What is
Faster money movement Decreased risk of fraud More affordable channel to move money, compared to paper checks
What are two benefits for a company to use electronic payment channels such as credit card or being an ach originator?
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What is Ezbusiness
What is the portal name customers use to manage their business credit card product
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What is:
Check Number Amount Payee is optional
What fields are checked and validated when checks are being matched to Check Positive Pay?
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What is eDeposit
What is the product name for our remote deposit product?
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What is 1982
DBT was established in 1935
What year was HTLF established- Heartland Financial?
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What is wire transfer
What is the payment channel is considered to be guaranteed/certified/final funds once received and posted
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What is Elite Business Service.
What does EBS abbreviation mean? EBS support team
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What is:
Encrypted online portals with out of bound authentications Dual control for funds movement
Name a control that is utilized to help protect customers using our online portals?
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Earning Credit Rate-
ECRs are rates that banks impute to offset service charges. Because depositors leave balances in non-interest bearing accounts, the bank will apply an ECR on those balances and use that as a credit for services.
What is ECR? Why does an analyzed account have ECR?
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What is Enriching lives one customer, employee and community at a time.
What is our mission statement
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What is PPD
Payment categories appear as a unique 3-character Standard Entry Class (SEC) code with every entry. The SEC code dictates which rules and regulations apply to a given payment
When an ACH originator is sending funds to an individual employee for payroll what type of ACH SEC code should they use?
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Who is
Relationship Manager Portfolio Manager Commercial Banking Assistant Treasury Management Officer Account Manager Solutions Consultant TMSA
Name three sales partners roles of internal employees that are part of the deal team managing a commercial relationship?
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What is 1pm central
What is the cutoff time for making Positive Pay decisions
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What is five years
How many years has HTLF been on the Forbes best bank in America list?
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What is 12 pm central
What is our same day ACH origination cutoff time?
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What is
Account Signer Admin
When calling for support what two roles can a customer be to allow us to accept a product maintenance request?
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What is
Frequency Amount Debit /credit Approved company Name
When customers are using ACH Positive Pay- what transaction rules can be configured to manage ACH transactions? (Name 3)
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