| Types of Service Contracts | Service Contract Acronyms | Covered or Not Covered | Service Contract Procedures | Random Service Contract Things |
|---|---|---|---|---|
|
Major Component Service Contract (MJC)
What Service Plan is is CRP only?
|
Major Component
What does MJC mean?
|
Not covered
John's washer was not spinning, however the issue has resolved itself. He wants us to send a tech just to make sure everything is okay
|
SP's have to be rated at least a 5 in order for us to dispatch to them.
What's the minimum rating a SP has to be in order for us to assign a claim to them?
|
Photos
If a customer has a cracked cooktop, what must we need before we can proceed with service?
|
|
Replacement Service Contract
What is a service contract that must always be sent to Pending Review?
|
Proof of Purchase
What does POP mean?
|
Not covered
Refrigerator door squeaks every time it opens
|
Service Locate
When there is not a provider rated at least a 5 or above available and we can't schedule the customer in any portals third party portals, where do we send the claim?
|
Have the gas company come out to inspect the home
If a customer is advising that their unit is leaking gas, what must they do before we can send out a tech?
|
|
Extended Service Plan (EXT or ESP)
Which service contract starts after the MFG Warranty and does not come with benefits?
|
Original Purchase Price
What does OPP mean?
|
Covered
The oven light that indicates that the oven or stove top is on, is always on.
|
1. LOL is at $250 or below.
2. OPP is at $250 or below 3. The customer has a replacement plan
When do we send a clam to our Pending Review Department? Name at least on reason.
|
Name
Address Ph# Model and Serial Email Address Service Contract Coverage Failure Date
Name some information that must be verified every time you set up a claim for a customer:
|
|
Date of Purchase Service Contract (DOP)
Which service plan starts when the appliance is purchased and may come with initial benefits that can be utilized during the first year of MFG warranty coverage?
|
Limit of liability
What does LOL mean?
|
Not covered
The customer's burner grate is cracked
|
Customer's must allow up to 3o days to receive a check
How long does a customer have to wait in order to receive a check?
|
1. Service Agreement or Service Plan
2. Warranty
What are some other names for a service contract?
Bonus: What should we never refer to a service contract as? |
|
Date of purchase and Extended (DOP and EXT)
Which two service plans are comprehensive?
|
Original Equipment Manufacture or MFG (Same thing)
What does OEM mean?
|
Covered
The customer's refrigerator temperature fluctuates from hot to cold
|
1. Copy of their sales invoice
2. Original 50% back certificate 3. Service Pro Cards (If certificate advises) 4. All documentation must be post marked & mailed to us within 30 days after the contract expires.
Name a requirement that must be met in order for a customer to be eligible for 50% back:
|
Dealer - Sells the service plan and appliance
Manufacturer - Makes the appliance Service Provider - Performs the service
Name the function of these 3 entities: Dealer, SP and MFG
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