| Customer Service | Emergency Procedures | Mission & Values | Union Whereabouts & People | Who Ya Gonna Call? |
|---|---|---|---|---|
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Apologize for the inconvenience and direct them to the printing locations like "Print Stop," "Campus Card Center," or Library
A Patron is irritated that the WEPA machine will not print. What do you do?
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Taco Bell Hallway
Where is our tornado safety area located?
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We will SERVE UCM and celebrate the campus community.
What word from our Vision starts with S?
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Lower Level of the Union - 128
Where is the Success Advising Center Located?
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Public Safety - Ask for an officer to come lock the door
Who would you call if an exterior door lock was broken?Public Safety - Ask for an officer to come lock the door
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1. Empathise with the student and the cost. 2. Explain why the price is the way it is (Breakdown the cost for the game and shoes plus the student discount) 3. Give them an alternate solution (Free bowling nights for students)
A student is angry about the price of bowling and angrily says it is too expensive for a student. How do you respond?
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The Information Desk (Bonus Answer: If someone's heart stopped use this to restore the heart rhythm to normal)
Where can you locate an AED (Automated External Defibrillator) BONUS What type of emergency calls for this machine?
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We will ENGAGE individuals to embrace new learning experiences.
What word from our Vision starts with E?
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Walk straight until you see the first set of stairs. Go down the stairs and take a right. Walk all the way down the hall like you're about to leave the building. The Campus Card Center is on your left.
From the Union Bowling Center, how would you direct someone to the Campus Card Center?
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Call the Building Supervisor and have them respectfully relay the building rules and deescalate the situation. If skateboarding continues, call public safety to help with the situation.
You are working at the Info Desk when a student starts skateboarding through the Union even after you've respectfully let them know that skateboarding is not allowed in the Union.
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Apologize for inconvenience, point out snack and drink machines and let them know we will pass along their concern to management
A patron is upset that there are no food / drink options available.
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Find your way to the nearest exit while asking others to find an exit nearest to them and wait for public safety's "all clear" to re-enter.
What do you do if the fire alarms go off?
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We will UPLIFT and encourage all who use our services.
What word from our Vision starts with U?
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Kelly, Nathan and Amanda
Name one of the tellers at U.S. Bank (BONUS: Name all three.)
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The AV tech phone
During a speaking event in the Union, their microphone stops working. Who do you call?
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Play, Be there, Make their day and Choose your attitude
Name the components of FISH.
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Stop all operations immediately and warn others by voice, NOT by phone or intercom. Do not use the fire alarms. Evacuate the building or area. Call Public Safety to report from a secure location.
You smell something like gas in the building. What should you do?
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Community & Celebration
Two ESU Values start with the letter C, what are they?
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Courtney Swoboda
Who is the Director of Military & Veteran Services?
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Access Control/Public Safety 4101/4123
Your key gets stuck in one of the doors and you can't get it out. What do you do?
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Have the guest describe the item, check lost and found and return the item if it was turned in. If the item has not been turned in gather as much detail as possible along with their contact information and let them know we will be in touch if the item is found.
A guest is angry that they have lost a valuable item. What do you do?
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Emergency Textcaster
What should EVERYONE be signed up to receive?
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Diversity & Inclusion, Involvement/Engagement, Service, and Innovation
Name two other values of the ESU.
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Go down through the first set of double doors toward the south end of the building and take a right. It's at the end of the hallway to your left.
From the Information Desk, how do you get to Smiser Alumni Center?
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Contact the Campus Event Manager and/or the Building Supervisor for assistance. If the guests are still refusing to follow guidelines, request the Campus Event Manager contact the full time MACS staff person on call.
A large event is taking place in the Union and a number of patrons are being disruptive and bringing food and drink into the public areas - you have already approached the guests and requested they return to the space housing the event.
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