This is the product that is administered primarily by our (now closed) Worcester, MA office.

This is our newest team member.

This is the largest skill in the contact center, with over 500 employees servicing these calls.

Our Employee Resource Groups (ERGs) are being restructured into these new groups.

This product is self-serviced by Unum for its employees, which began in the subsidiary known as Starmount.

This is our longest tenured team member, with a length of service of over 21 years.

This is the only skill that the Haskell Rascals do not currently service.

This holiday celebrates the emancipation of slaves in the United States. It became a federal holiday in 2021.

This is a primary product of Closed Block Operations, which covers the loss of two or more activities of daily living (eating, bathing, dressing, etc).

This team member has become a familiar face of Reunite/FLEX, participating in marketing videos for onsite new hires and contributing to focus groups led by Rick McKenney himself.

Although technically transitioned to EXL, this skill is graciously still supported by agents like Katherine and Jinho when EXL has service issues or outages.

This month celebrates Mental Health Awareness Month.

This product is the star of our new offering known as Total Leave (aka Project Phoenix).

This is our Senior Contact Center Specialist who primarily supports coaching within the Group Admin skill.

This is the only skill that services the admin side only (not claims).

This third party vendor supports Unum's translating needs, helping us service customers in hundreds of different languages across the United States.

This product is Unum's newest offering, which is currently being piloted within the company's own employee population as a supplement to EAP.

This team member makes the largest contribution to the VTT for the Rascals, and is also a key contributor to the fun holiday photos.

This skill (which is also a product platform) has stopped selling its product to clients, but will continue to service active policies for those who wish to convert from this product to Merlin Supplemental Health (MSH).

This term is regarded as creating overlapping and interdependent systems of discrimination or disadvantage. An example is Marsha P. Johnson, a Black trans woman who spearheaded the Stonewall Riots in NYC.