| It won't install! | Troubleshooting 101 | Deployment | Knowledge Center | The ins and outs |
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What is the oddevapppool?
The name of the application pool left over from a failed UPK installation
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What is the version?
Scrolling to the bottom of this will show you this instance specific information for UPK.
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What is the Player Package?
The publishing format used for getting content into Knowledge Center
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What are Oddevapppool4 and Contenttoolsapppool4?
The names of both Knowledge Center application pools
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What is Microsoft ASP.NET 2.0?
The version of Microsoft ASP.NET required for UPK 3.6.1
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What is the password?
What the ODServer and ODServer_app accounts must have in common
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What is the oddev log file?
The log file located within the localized UPK profile
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What is Printed Output?
The term used when describing published content that is generated in Word
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What is the User Import Utility?
This can be used to bring in users into Knowledge Center
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What is IIS 6?
This is the version of IIS installed on Windows 2003 servers
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What is ASP.NET 4.0?
The version of ASP.NET required to install UPK 11.1.0.1
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What is the libraryloader log file?
When a UPK server installation fails to update the library, this log file is generated
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What is KData?
When publishing to KCenter from UPK, this virtual directory will be at the end of the serverurl.
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What is the contenttoolsapppool application pool?
The name of the application pool that handles content updating for Knowledge Center
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What is inetmgr?
The Start-->Run command to launch IIS
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What is flagging the file as blocked?
Windows will occasionally do this to downloaded or transferred zip files which can cause issues post installation
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What is the WCFTest utility?
A diagnostic tool used to test the connectivity to a UPK environment using it's library location and UPK logon
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What is Job Aid?
When publishing a player package, this is the default printed output format enabled
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What is the Manager-->More drop down-->Server?
In Knowledge Center 12.1, the contentroot information has been moved to this location within the KCenter interface.
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What is the Problem Step Recorder?
This tool comes with every 2008 Windows server, and can be used to record the actions a customer is taking when reproducing a problem
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What is Microsoft SQL?
The name of the database platform which does not utilize a _app account.
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What is ODBC connection testing?
An alternative method for testing connectivity to the database using an item in the administrative tools menu.
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What is 78%? (Give or take a few)
The percentage when publishing from UPK to Knowledge Center begins to interact with the Knowledge Center environment
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What is the Contenttools web.config file?
In Knowledge Center 12.1, the identity user associated with the application pool which handles content updates, has its user information stored here.
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What is aspnet_regiis.exe?
The name of the file called when either decrypting or encrypting a UPK/KCenter web.config file
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