Dignity & Respect Information Sharing Participation Collaboration
100
Knock before entering, introduce yourself and your role, call the patient/family member by name, sit down to talk/listen
Name two things you can do to demonstrate dignity & respect in your interactions with patients and their families?
100
True: 1-866-237-0173 (RWJ Acct. Code 08901).
True or False: You can dial the hospital's interpreter services from any phone.
100
Ask questions, family presence during procedures, bedside rounds, daily care activities, decision-making
Name two ways that patients and/or families can participate in their own care.
100
True - in operation since 2009, the Patient & Family Advisory Council serves as the formal mechanism for patient/family collaboration.
True or False: BMSCH has a Patient & Family Advisory Council.
200
Jordyn & Matt share experiences - call them by their name, include them in decision-making, maintain privacy
How can you maintain dignity & respect for Adolescent patients in the hospital?
200
Use simple, clear language; use interpreter if necessary; share timely and accurate information.
Name two things that are important to remember when sharing information with patients and families?
200
Communicate how/when the patient and family can contact you for questions, use patient white board, communicate regularly, work closely with nurse
You missed the patient’s parents during rounds this morning, but you know they will want an update. What can you do?
200
Policy/program development, Serve as educators of health professionals by sharing their story, patient rounding
Name two ways that patients/families can collaborate with hospital staff to improve patient care?
300
Reassure family you know they have the patient's best interest at heart, share what you have learned from research and treatment so far, ask family what they feel the root of the problem is, ask patient/family to share their top 3 priorities
A parent comes to you, the physician, with information they have researched on the internet about their child’s injury/illness. They seem to have lots of questions. How can you demonstrate dignity & respect in your response?
300
Call a team meeting, outline what is important for the patient/family (priorities) and share what your priorities for discharge are.
The parents of a patient seem increasingly frustrated at "miscommunication" between team members about the treatment plan their child. What can you do?
300
Describe a situation when you enabled a patient or family member to be an integral part of the decision-making process in their own treatment?
300
"Your Hospital Visit" guide, "Healthy Transition" guide, newborn education, infection prevention brochure, visitation policy
Name at least 1 program/project developed by the Patient & Family Advisory Council?
400
Have all your "ducks in a row" and have exhausted all other options before having this difficult conversation; remain objective and be aware of your own prejudices/feelings
Your patient has an extremely rare genetic disorder. So rare, you suspect Munchausen’s by Proxy…that is, after all, 1 out of 3 possible reasons why this patient is not responding “normally” to treatment. What can you do to demonstrate dignity & respect wh
400
Be aware of setting (it is conducive to listening), "chunk" large amounts of information into smaller bits, come back and "check in" later so they can ask additional questions.
After sharing a difficult diagnosis with the patient and her family, you ask if they have any questions and they say, “No.” You ask again if they understand the next steps for her treatment, and they say, “Yes.” What can you do to ensure they understand?
400
Jordyn & Matt share experiences - give choices for control (when possible), explain things in way he/she can understand, don't ignore the patient...they are part of the decision-making team
How can you enable the Adolescent patient to participate in his/her own care?
400
Quality & Safety Committee, Pediatric Pain Committee, Clinical Operations Committee (coming soon!)
Which hospital-wide committees currently have parent advisors serving on them?






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