2021 Property Standards V5 Jeopardy Template

Traffic Building	Regional Head & SMT	Maintenance Productivity	Wilmar and Lowes	Property Awards
100 100% What percent of email inquires received during business hours must be replied to the same day & within 1 hour by phone.	100 Regional Head If there are any auto denies, who is authorized to approve the file?	100 $45-$50 What is the standard cleaning cost per unit for a one-bedroom?	100 $250 What is the standard maximum invoice amount for a Wilmar order?	100 4.5 What is the standard for Google ratings?
200 10:00 a.m. Email inquires received after hours must be replied to by what time the following day?	200 Regional Head If the credit underwriting score is -7 or higher, who can approve the file?	200 $50-$55 What is the standard cleaning cost per unit for a two-bedroom?	200 One time per week What is the standard order frequency for Wilmar orders?	200 9.0 Outstanding sales technique awards go to Manager & Sales Associates who average phone shops with ___ or better for the past six months.
300 False (1 hour) TRUE or FALSE: Phone, text, and email leads that come in during business hours must be responded to within 24 hours.	300 SMT Who is permitted to approve the replacement of carpet?	300 $55-$65 What is the standard cleaning cost per unit for a three-bedroom?	300 $75 What is the standard invoice total for Lowes?	300 8.5 What is the minimum standard for White Glove shops?
400 60%, 20%, 20% What are the follow up standards for phone, text and email?	400 Certified Manager or SMT Who is authorized to dead cards?	400 $65-$75 What is the standard cleaning cost per unit for a four-bedroom?	400 3, 5 What is the standard number of items on a Lowes invoice? How many is the maximum?	400 Lead techs - Property, less than 10 years old: 27 work orders in 8 hours. - Property, 10 years or older: 24 work orders in 8 hours. What must a Lead tech accomplish to earn the Master Productivity award?
500 24-48 hours How often must you follow up with new leads?	500 Regional Head Resident Referrals are approved by who?	500 False TRUE or FALSE: Minimum of 95% of carpet cleans to be done in-house.	500 5% How much is our Lowes discount when we utilize online ordering?	500 Turn techs - Properties less than 10 years old: 23 maintenances, 23 paints, 100% carpet cleans - Properties more than 10 years old: 20 maintenances, 20 paints, 100% carpet cleans - Minimum of 100% of carpet cleans to be done in-houses What must a Turn tech accomplish to earn the Master Productivity award?

2021 Property Standards V5

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