Hardware Mobile Devices Networking Windows Operating System Software Troubleshooting
100
RAM
What is the most common type of memory found in a typical PC?
100
LCD
What is the display technology that creates images by shining a light through liquid crystals?
100
Static
David is installing a new Web server at the office, but doesn’t want DHCP giving it a new IP address every time he has to reboot it during maintenance. What kind of address should David assign to the new Web server?
100
Wake-on-LAN
A PC has been configured as a print server that will be available 24 hours a day. In order to save power, the PC should be powered off when not in use. What feature of the Network Interface Card allows for a powered down or sleeping PC to power on when a print job is received?
100
Adware
A user is experiencing multiple pop-ups when he opens his computer web browser. What type of malicious software could account for this?
200
ROM
Where is the BIOS stored on a standard PC?
200
e-reader
What type of mobile device was designed to be able to read books on the go?
200
DMZ
Where could you put a web server that should be publicly accessible from the Internet, but should be segmented from the rest of your internal network?
200
Task Manager
A client complains that his laptop is taking way too long to boot up. You suspect that he has numerous processes that are initiating during startup. What utility would you use to see which processes are being launched on a Windows 10 laptop?
200
Identify Malware symptoms
According to the best practices for malware removal, what is the first step you should perform?
300
RAID 0
Which type of RAID array provides zero redundancy?
300
Fitness Monitor
What type of mobile device is primarily used to help track how many steps you walked during the day?
300
Wide Area
A network that connects two cities would commonly be known as a what network?
300
Disk Cleanup
A user notices that her hard drive is beginning to run out of space, so she plans on replacing it with a larger drive. Until then she wants to eliminate any temporary files from her hard drive. What utility should she use to accomplish this?
300
sfc /scannow
A client calls and says she is currently in Recovery Console, but she has forgotten the command used to verify that all system files are working properly. What command should she enter?
400
Flashing
What is the name for modifying the contents of the BIOS?
400
NFC
Which mobile communications protocol allows two portable devices to communicate wirelessly at a range of about 2 inches, supports encryption, and is becoming a very popular mode of sending payments using a smartphone?
400
PAN
A network of devices used in your car, such as a connecting your cell phone to the car via Bluetooth, is known as what kind of network?
400
Recovery Console
You are working on a system that fails to boot up properly. What utility provides you with a command line interface so you can troubleshoot the system?
400
Regedit
A client calls and wants to be able to view, search, or even edit the system registry file. What would you suggest?
500
Intel and AMD
Who are the two biggest x86 processor manufacturers in existence?
500
OLED
Which display technology works great for laptops, but can also be more expensive than alternatives?
500
Crimper
What tool would help you secure the RJ45 connector to the wiring used for an ethernet connection?
500
chkdsk
A user is constantly receiving error messages relating to the hard drive. What command line utility would he use to verify the integrity of the drive?
500
Event Viewer
A user calls and wants to view all logs currently on his Windows system. What utility would allow users to view logs?






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