| Hopper | Customer Service |
|---|---|
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Who is the Founder and CEO of Hopper?
Frederic Lalonde
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What do you do when you receive a negative Stella feedback?
Review if we can reach out to the user to make it right.
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Which Bank has Hopper signed a partnership with?
Capital One
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When can I pause my notifications on slack?
When I am off.
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Who is the head of Customer Service?
Jo Lai
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When can I reach out privately to a Supervisor or TL?
For personal matters. Never for work related questions.
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When was the Hopper app launched?
2015
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In which countries do we have CS agents?
Canada, USA, Philippines, Colombia, Bulgaria
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What was the first and most important value prop of Hopper initially?
Price prediction
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What do you do when a user requests a call?
Acknowledge! Use the shortcut advising we are chat based, but a call is still possible if needed.
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