| Operations Management | Financial Management | Human Resources | Org. Governance/Patient Centered Care |
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What is strategic planning?
Complex and ongoing process of organizational change
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What is PDSA?
Plan Do Study Act
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What is small consistent steps are documented and measured to improve a process?
Kaizen Event
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What is GEMBA?
Japanese term for a place where value is create - GEMBA walk
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Name 5 Principles of Lean
Specify value
Engage the staff Eliminate waste Establish Pull Seek perfection |
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