You can utilize this macro when responding to members whose renewal charge was declined and are asking to cancel the subscription.

Member was just charged for the Spring Box on March 1st. Member is writing in asking to please cancel subscription and refund recent charge. What disposition should we use?

A member was browsing our SPRING MARKET through our website and notices a typographical error. What should we do next?

Quarterly member reach us out to cancel her subscription that renewed on Aug 25, 2024. She is asking if what will be her last box.

How many are the TMs on Retention Brands (excluding IS & SME)?

This macro is similar to the macro “Winter 23:: Crescent Clutch Replacement Offer” but it will note the $5 account credit which was added.

Please utilize when an item arrives missing (not sent incorrect item, but missing all together), and we are able to send the item. If the order included more than 1 item, but we are able to send a replacement for at least 1 item, you can use this disposition.

FALSE or TRUE: We should offer an alternative product from the same choice category if a Seasonal Member email us about her 2023 Planner saying that she already received it from her previous box because as we all know, a Seasonal Member should have not received a repeat product.

Miriam purchased her seasonal membership on 12/02/2022 and then cancelled it right away to prevent it from renewing. What will be her 2nd box?

What account did our quality analyst Edward came from?

You can use this MACRO to confirm that the replacement of the members is for free. So that they will not be alarmed by the invoice in their account.

Disposition you need to use for this kind of concern ( ie. when does my subscription renew/expire, how many boxes do I have left, does my subscription still include the current box etc. )

FALSE or TRUE: After an ORDER PULL, when a member requested for a refund, we should terminate and refund in Recurly and then add a REMOVE entry in A2S.

Annual member reach us out because her subscription renewed on Nov 16, 2023. She is asking if what will be her 3rd box.

When did your IS go live for his role?

You can utilize this MACRO for members whose membership already renewed for Spring and wants to get refunded.

During the Market opening, the cart will not add any additional items, and it is not working. What disposition should you use?

FALSE or TRUE: As we understand that we cannot process a member's missing Crescent Clutch, we should offer our member an alternative product from the same choice category if they are interested or in lieu of this replacement product we can apply a $20 credit to your account for this item. Regardless of what they will choose, we will make sure to add a $5 credit to their account as a small token of our apologies for this unfortunate occurrence.

A member is asking what will be her first box. She purchased her annual membership on 07/03/2022.

Who is the Social Media Manager of Alltrue? (Full Name)

What MACRO do we use when the member reach out requesting to combine her Market Order to waive shipping & handling fees nor can we simply add items to an existing order.

Member reach us out asking us to pause her subscription and did not provide any reason why she wants to pause it. What disposition should we use?

A member reaches out to us saying that she never received her Papaya Reusables Squeeze The Day from the Market Order she purchased on 03/04/2022. What should we check first?

A member purchased an annual membership on 06/01/2022 and an annual extension plan on 09/13/2022. She then requested to pause on 08/28/2023. What will be her 7th BOX?

Who is the Pioneer Trainer of CAUSEBOX/Alltrue?