| Fan Services | Mobile & Online Account Manager | Systems - Archtics & Dynamics | Team Knowledge | Objections |
|---|---|---|---|---|
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What is Crowdfind
What is the Lost and Found online service, which is provided to all fans who believe they have lost and item at any MLSE venue?
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What is Yes. Also, the invoices will include tax, which was not available in the past
Logged into the online account manager, will Members be able to view AND save their renewal and playoff invoices?
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What is Full annual, semi-annually, monthly
When a Member renews with their credit card, what are the 3 payment options they have?
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Who are 1) Matthews, 2) Nylander, & 3) Tavares
Who, in order, are the current Leafs top 3 leading goal scorers?
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What are Price, Seat Location, Too Many Games, Lifestyle, & Membership Experience/Value
Name 3 of the most common objections Members have during Raptors renewals
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What is $30 and 30 days
What is the cost and how many days can accessible parking be booked for an event at SBA?
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What is False. Mobile and in ticket packages
True or False: All Member playoff tickets will ONLY be on the mobile team app?
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What is 23%, then 7%
On a Member's monthly payment plan, what are the deposit and monthly percentages processed on their credit card?
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What is Head Coach, All Star Game
This season, what was his role and name the NBA event Nick Nurse was selected to?
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What is Custom payment plan, Offer an experience, Educate them on benefits, & Educate them on market value of the seats using secondary market numbers
A Raptors Member tells you “The price is too much and I can no longer afford the seats”, what is one solution you can propose to them?
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In seat visits
Mobile ticketing ambassadors Member line reps (Membership) Member surveys (Secondary Ticketing) Bag check (SBA & BMO) BMO field side tours (Membership & Sales)
Fan Engagement: The Fan Engagement team’s job is to engage with fans and help to create the best possible experience for all fans in each of our venues. Name 3 tasks that they manage.
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What is Nothing. They did not pay anything for them
If a Member electronically transfers their seats to a friend, in the mobile app, what price does the friend see on the tickets?
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What is the Decision Maker
In Dynamics, what is the name of the DTA Purchase Role where the individual authorizes or declines the purchase of an MLSE product?
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What is 6 times
How many times has Kyle Lowry been named an All-Star?
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What are Platinum, Tied Club, & Courtside
Name 2 types of seats that have Club Fees associated with them.
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Who are FVV, Siakam, Powell, Boucher, Brissett, & Hernandez
Name 4 current Raptors players who developed with Raptors 905
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What is the New Season Subscription Form & PSL Transfer Form
A Leafs Member wants to sell and transfer the ownership of their season seats to a friend. The seats are not licensed. Once the license and transfer fee is paid, what two documents need to be signed and returned to us to begin the transfer process?
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