| Pass Case | Wireless | Motherboard | Escalation |
|---|---|---|---|
|
Warm Transfer to L2
If you received a Safety Hazard concern what will be your next steps after updating the case?
|
Device Discoery Tool
Based on wireless Call Flow. If the customer cannot access the GUI of the router, what will be the next step?
|
QVL (Qualified Vendor List)
_______ is a list of pre-qualified vendors who have third-party products or services that a manufacturer has approved as suitable and compatible with their own products or services.
|
Warm Transfer to L2
When do we pass the case if the customer already contacted us more than 3 times with the same issue.?
|
|
ACI -> CID/OOW Status -> CID Dispute
If customer wants to file a dispute for damage/ on his unit. What will be the correct department?
|
10
How many Home WiFi System are compatible with AiMesh
|
microATX
________is a standard for motherboards that was introduced in December 1997. The maximum size of this motherboard is 9.6 × 9.6 in (244 × 244 mm). The standard ATX size is 25% longer, at 12 × 9.6 in (305 × 244 mm).
|
at least 2 failed RMA’s with the same issue within 90 days
When do we offer Refurbished replacement to our customer?
|
|
ACI
If customer would like to get more information on his product after the repair, what will be the correct Group?
|
8
How many Antennas that the ROG Rapture GT-AX11000 have.
|
B360 Chipset
What is the Intel chipset does not support Intel Rapid Storage Technology or RAID
|
at least 3 failed RMA’s and at least 1 failed refurbished same-model replacement
When do we offer Model Change to our customer?
|
|
Name, Number, Call Back Time
What are the information needed when creating Call Back Request/Call back Alert?
|
WiFi 6
_____ is the next generation standard in WiFi technology. Also known as “AX WiFi" or "802.11ax WiFi” builds and improves on the current 802.11ac WiFi standard. It was originally built in response to the growing number of devices in the world. If you own a VR device, multiple smart home devices, or simply have a large number of devices in your household.
|
CPU
If you're having Qcode 56,57,58,59,5A what is the affected component.
|
3 failed RMA’s with same issue and 2 failed same refurbished replacement models with same issue
or 3 failed RMA’s with same issue and 1 failed same refurbished replacement models with same issue and 1 failed model change replacement
Where do we offer NIB replacement to customer?
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