Atsep And Aireon Trivia Jeopardy Template

Aireon Mission, Background, and Safety	Aireon Service Desk Mission, Background and Safety	Monitoring & Communications	Recording and Logging	Maintenance and Incident Management
100 What is the core service that Aireon provides to its customers? Space-based ADS-B for global air traffic surveillance	100 Which ANSPs are using our service to separate aircraft? NSCC (NavCanada), NATS, DC ANSP, ASECNA	100 What are the 3 main Technical Performance Metrics (TPMs)? Latency, Update Interval (UI) and Availability	100 What is the Daily Ops Briefing and who is on the call/Webex? It's the collaboration/daily meeting between ASD, APD and HPOC that happens at 11AM on the day shift and 8PM on the night shift.	100 What is the guide that we use to manage our incidents? Incident Response Checklist Procedures
200 What type of organizations are our customers? ANSPs and Commercial Customers	200 Who are our commercial customers (strictly speaking)? FlightAware, Airbus	200 What are the thresholds for our TPMs Latency (<1.5 sec), UI (>8 sec) Avail (<99.90%/CAT25)	200 What is the Daily Ops Procedure? It is the main checklist and guide for shift logs and procedures.	200 What kind of advance notice to we attempt to give our customers? 2 weeks
300 What makes the Aireon service unique? It's the first global space-based air traffic surveillance	300 Which non-operational customer will be a hybrid between ANSP and Commercial? Eurocontrol	300 What are the methods we used to communicate with customers? Salesforce Outlook Sharepoint Five9 Omnichannel	300 What are the 3 main components of Shift Turnover? 1. Review of the past shift events (Shift Turnover) 2. Training exercise 3. Review of ongoing or weekly updates (ASD AM/PM Briefing)	300 What are our global notifications for our calendar events located? Sharepoint
400 What is Aireon's primary regulatory certification? EASA (European Aviation Safety Agency)	400 What is "Just Culture"? It is a policy to encourage open and honest reporting with the sole objective of improving aviation safety and preventing future recurrences; it’s based on shared accountability ultimately holds organizations responsible for systems and not people.	400 What are the 2 main reasons we communicate with customers? Planned events (maintenance) Unplanned events (incidents)	400 What is a Daily Activity Log? Shift events are logged here. Things like, "so and so stopped by to advise of a server room temperature alert" or an activity alert in Dashboard that does not qualify as an incident.	400 What severity is an incident that causes an interruption of service for all of our ANSP customers? P0
500 What free service does Aireon provide to the aviation community? ALERT (Aireon Locating Emergency Response Tracking)	500 What year was Aireon founded? 2011	500 What are 3 formal methods we use to communicate with internal work groups? Outlook Jira WebEx Five9 Ring Central Teams Skype	500 What is DORA? The display that shows past or upcoming events, who's on shift and who will be coming in for the next shift.	500 What is the difference between a loss of redundancy and a reduction in redundancy? Example: A loss of one site's SDP vs a loss of one satellite over NavCanada's air space.

ATSEP (and Aireon Trivia)

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