At NCF - currently we offer Fibre to the node. Bell offers another type of Fibre - It is the faster type of fibre service available, and runs directly to the modem:

This is the typical amount of time we'd expect a Bell conference to take for a member:

Picture clue! Paste me into a browser window!
http://images.fruitridgetools.com/Images/LC2449-W-EA-EBAY-2.JPG
This device is commonly known as:

This is the place to call to conference a member in to a deferred ticket:

An order is rejected by Bell for 6/0.8 mbps. The area is clearly rural, with few houses around. This is the most practical reason the install was rejected:

These popular multi-service plans make it easy to sign up for Bell as they often come at a discounted rate, but make it very difficult to terminate or adjust these plans down the line as promotions expire and costs increase:

This is the amount of time a deferred ticket remains active in Bell's system before it times out and a new one must be created:

Picture clue! Paste me into a browser window!
https://i.dslr.net/pics/faqs/image73985.jpg
The most correct name for this piece of equipment:

This is the place to call when creating a new manual ticket, or to follow up on progress for a manual ticket:

A prospective member has Rogers service, and is considering installing our DSL. This is when are we able to send the installation request for DSL if we have payment already and member qualifies:

This is Bell Media's popular streaming service:

Bell is able to troubleshoot during the following hours during the week:

Bonus - What are the order desk hours during the week? (for double clicky points!)

This old white Bell modem is notorious for having a loose power connection, and is often replaced on sight by Bell technicians:

Temporary wire obstructing property? Wire causing a safety issue? Who're you gonna call?

Order comes back rejected - wet line activation at new address is rejected. Order specifies "Name & Address do not match". Phone number is correct though. This is likely the reason this was rejected:

This is the download speed of Bell's fastest FTTN offering:

A third-party technician recommends a series of wireless devices to improve network continuity to a member, but forgets the name. Member is sure it's not an extender that was recommended. This is likely what was suggested by the technician:

Apartment buildings are typically equipped with their own type of this Bell equipment - often they serve whole neighborhoods:

In the instance we need to send a test order to see if service is available at an address (not clear if in Bell's database), this NCF staff member is instrumental in facilitating the test order:

This portion of Bell is contacted to improve installation times when a Bell-related issue or "business case" prevents installation from proceeding according to a typical timeline or falls below standards:

This is the download speed of Bell's fastest FTTH offering (address dependent!):

Scenario: a member reports no sync. Has a TP-Link 9970. Line profile is set to 10/1 at time of call. Following a Bell call, the line profile changed, and the member returns to service. This is the most likely reason the service stopped working:

This is the current flagship modem for Bell's FTTN services - can be used on ours too:

Scenario: We've had multiple Bell tickets opened for a member with no or poor results. It's clear that another round of troubleshooting with the test center will enrage member or Bell dispatch is clearly needed. This is the person we'd call at Bell to pull us out of the loop:

Scenario: A member is getting wet line phone service installed - they want DSL service installed on the line the same day and have given us an activation date for the phone service which we've sent to Bell. Bell keeps rejecting the order though and we've confirmed date and time with member: we would call these people next: