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Bell Services Offered Tedious Technical Troubleshooting Bell Equipment - In House and in Field Who're They?! Walking the Order Desk Tightrope
100
What is Fibre to the Home?
At NCF - currently we offer Fibre to the node. Bell offers another type of Fibre - It is the faster type of fibre service available, and runs directly to the modem:
100
What is twenty-forty minutes?
This is the typical amount of time we'd expect a Bell conference to take for a member:
100
What is a "wall jack"?
Picture clue! Paste me into a browser window!
http://images.fruitridgetools.com/Images/LC2449-W-EA-EBAY-2.JPG
This device is commonly known as:
100
Who are the test center?
This is the place to call to conference a member in to a deferred ticket:
100
What is lack of Bell infrastructure in area?
An order is rejected by Bell for 6/0.8 mbps. The area is clearly rural, with few houses around. This is the most practical reason the install was rejected:
200
What are bundles?
These popular multi-service plans make it easy to sign up for Bell as they often come at a discounted rate, but make it very difficult to terminate or adjust these plans down the line as promotions expire and costs increase:
200
What is 24 hours?
This is the amount of time a deferred ticket remains active in Bell's system before it times out and a new one must be created:
200
What is a "demarcation point"?
Picture clue! Paste me into a browser window!
https://i.dslr.net/pics/faqs/image73985.jpg
The most correct name for this piece of equipment:
200
Who are the ticket desk?
This is the place to call when creating a new manual ticket, or to follow up on progress for a manual ticket:
200
What is ASAP? (services do not overlap)
A prospective member has Rogers service, and is considering installing our DSL. This is when are we able to send the installation request for DSL if we have payment already and member qualifies:
300
What is Crave?
This is Bell Media's popular streaming service:
300
What are 8am-9pm?
(Bonus) - What are 8am-5pm?

Bell is able to troubleshoot during the following hours during the week:

Bonus - What are the order desk hours during the week? (for double clicky points!)
300
What is the "2Wire" or "2701HG" modem?
This old white Bell modem is notorious for having a loose power connection, and is often replaced on sight by Bell technicians:
300
Who are the BSW Team!?
Temporary wire obstructing property? Wire causing a safety issue? Who're you gonna call?
300
What is wet line has not moved to install address?
Order comes back rejected - wet line activation at new address is rejected. Order specifies "Name & Address do not match". Phone number is correct though. This is likely the reason this was rejected:
400
What is 100 Mbps?
(Fibe 100 - 100/10 mbps - downtown validation)
This is the download speed of Bell's fastest FTTN offering:
400
What is a wireless mesh network?
A third-party technician recommends a series of wireless devices to improve network continuity to a member, but forgets the name. Member is sure it's not an extender that was recommended. This is likely what was suggested by the technician:
400
What is a DSLAM?
Apartment buildings are typically equipped with their own type of this Bell equipment - often they serve whole neighborhoods:
400
Who is Michael Cayer?
In the instance we need to send a test order to see if service is available at an address (not clear if in Bell's database), this NCF staff member is instrumental in facilitating the test order:
400
Who are the Escalations Department?
This portion of Bell is contacted to improve installation times when a Bell-related issue or "business case" prevents installation from proceeding according to a typical timeline or falls below standards:
500
What is 1.5 Gbps?
This is the download speed of Bell's fastest FTTH offering (address dependent!):
500
What is an ADSL profile was set, with no ADSL connection configured in the modem?
Scenario: a member reports no sync. Has a TP-Link 9970. Line profile is set to 10/1 at time of call. Following a Bell call, the line profile changed, and the member returns to service. This is the most likely reason the service stopped working:
500
What is the Home Hub 3000?
This is the current flagship modem for Bell's FTTN services - can be used on ours too:
500
Who is Lynda Hennebury?
Scenario: We've had multiple Bell tickets opened for a member with no or poor results. It's clear that another round of troubleshooting with the test center will enrage member or Bell dispatch is clearly needed. This is the person we'd call at Bell to pull us out of the loop:
500
Who are the order desk?

(They may be able to offer insights into rejection, especially if nothing seems to make sense regarding cancellation and installation. )
Scenario: A member is getting wet line phone service installed - they want DSL service installed on the line the same day and have given us an activation date for the phone service which we've sent to Bell. Bell keeps rejecting the order though and we've confirmed date and time with member: we would call these people next:






NCF/Bell Jeopardy Challenge

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