True/False: A traditional manager was like a babysitter.

Which group models a process-centered company the best?
A. Football team
B. Country club
C. Orchestra
D. Cheerleading squad

How people should a coach be able to 'support'?
A. 1-7
B. 7-10
C. 10-15
D. 15-20
E. 20+

High performing processes include all of the following except:
A. Low cost
B. Flexible
C. A strict supervisor
D. Simple

What is the number one thing businesses must do for their customers?
A. Lower prices
B. Free shipping
C. Create value
D. Customer service

True/false: the process owner will take care of the development and hiring of the employees

What is the most important factor of the modern design?
A. Cheap
B. Customer-driven
C. Easy to do
D. Ground breaking

In the sport of football which job resembles that of a manager in a business organization?
A. Head Coach
B. Offensive Coordinator
C. Defensive Coordinator
D. Both answers B. and C.

The center of excellence is:
A. A group of workers on the same process
B. The smartest group of people in a company
C. A room filled with professionals working on the same subject
D. A collection of people with the same skills on a certain subject

What should the process owner not try to be?
A. A facilitator
B. A guide
C. An enabler
D. The boss

What is Principle 3?
A. A company’s process creates value for customers.
B. Business success comes from superior process performance.
C. The mission of a business is to create value for its customers.
D. Superior process is achieved by having great design, people, and working environment.

The required abilities of a coach are:
A. providing, listening, evaluating, controlling
B. teaching, listening, evaluating, advising
C. teaching, providing, advising, controlling
D. teaching, listening, controlling, evaluating

What disadvantage does the process owner suffer from?
A. They are not actually performing the process
B. They cannot control everyone
C. They don’t make as much money anymore
D. They get to perform all the same processes as the workers

Which among the following is a customer of a pharmaceutical company?
A. The patient who takes a medicine.
B. The physician who prescribes it.
C. The pharmacist who dispenses it.
D. The wholesaler who distributes it.
E. The Food and Drug Administration scientists and officials who approve its use.
F. The insurance company that pays for it.
G. All the above.

True/false: In a process-centered organization, you don't have a boss