IFS is to be a unified and innovative organization that leads the state of NC in offering the most comprehensive diagnosis, therapy and care management possible in support of a normal, safer and healthier life for all families.

Clients should be asked if they would like to make a formal complaint. The complaint will be collected on the IFS grievance form and forwarded to the QI Director.

Crisis admissions are triaged. “Normal” admissions are first come first served.

Ahoskie, Greenville, Elizabeth City

All clients and /or their guardian review a client handbook during admission and all new employees receive client’s rights training during orientation and annually during their anniversary month of hire.

Integrity, Teamwork, Diversity, Commitment to Excellence

Outpatient Therapy, Intensive in Home
Mobile Crisis Management
Foster Care, Therapeutic Foster Care, Intensive Alternative Family Treatment
Pharmacotherapy

This process is done when it is determined that a consumer is working towards discharge. It involves professional and natural supports and a copy of the plan is provided to the consumer/guardian.

If an employee receives a subpoena for IFS related business they should immediately contact the Clinical Director and/or Administrative Director before providing any information to law enforcement or the court to ensure HIPPA compliance.

All new employees and contractors receive knowledge on how to locate this document on SharePoint during orientation. This document details all pertinent HR policies, outlines benefits and responsibilities.

Where the policy and procedure manual can be located.

The primary purpose is to identify opportunities to improve consumer care and outcomes, including health status and satisfaction which includes:
• Organizing and conducting staff training
• Soliciting and using constructive criticism from staff

This a necessary and beneficial process, which provides feedback to staff members about job effectiveness and career guidance that is completed within the first 90 days of employment and during the anniversary month.

I maintain the health and safety notebook which includes important telephone numbers, emergency contacts, and the health and safety drill records.

1-877-437-4614

We set high standards for quality in our work and hold ourselves accountable. We strive for continuous improvement and seek to use innovation and cutting-edge technology to work effectively among ourselves and with our clients.

We use satisfaction surveys (Consumer, Intensive in Home, Mobile Crisis, Community Stakeholders) as well as the Quality Improvement Committee to gather feedback from consumers, guardians, and community stakeholders.

Clients/Guardian may contact the medical records department either in person or in writing to request their records.

Fire, Bomb Threat, Natural Disasters, Utility Failures, Medical Emergencies, Safety during Violent or Threatening Situations

We should inform our office manager immediately who communicates either with the Assistant Admin Director if necessary to purchase new equipment or contact CPU for technical assistance.

IFS' Mission Statement.

This is a multidisciplinary team whose purpose is to develop, implement, and oversee the QI Program and to ensure that quality improvement activities are fully integrated into all functional areas

You should never have clients' identifying information out on your desk if you are not there. All consumer information should be secured in a locked drawer when leaving your office and never hold a meeting at your desk if these materials are not removed.

IFS has participated in can food drives, Relay for Life in Northampton County, sponsored road side cleanup in Pitt County, and little league teams.

If you have updated personnel information you should give it to this person immediately or upon request.