IFS is to be a unified and innovative organization that leads the state of NC in offering the most comprehensive diagnosis, therapy and care management possible in support of a normal, safer and healthier life for all families.

Clients should be asked if they would like to make a formal complaint and the complaint is forwarded to the QI Director.

Diagnostic Assessments, BHI, CHAT, Comprehensive Clinical Assessment, Psychiatric Evaluation

A comprehensive external inspection completed annually by a representative of the fire department.

All clients and /or their guardian review a client handbook during admission and all new employees receive client’s rights training during orientation and annually during their anniversary month of hire.

Integrity, Teamwork, Diversity, Commitment to Excellence

Whenever protected health information is disclosed, the staff member disclosing the information shall document information in this section of the consumer electronic medical record.

This process is done when it is determined that a consumer is working towards discharge. It involves professional and natural supports and a copy of the plan is provided to the consumer/guardian.

The report must be submitted via North Carolina Incident Response Improvement System (IRIS) within 72 hours.

All new employees and contractors receive knowledge on how to locate this document on SharePoint during orientation. This document details pertinent HR policies, outlines benefits and responsibilities.

Where the policy and procedure manual can be located.

Consumer Feedback, Employee, Mobile Crisis Management, Intensive in Home, Community Stakeholder Surveys

This a necessary and beneficial process, which provides feedback to staff members about job effectiveness and career guidance that is completed within the first 90 days of employment and during the anniversary month.

I maintain the health and safety notebook which includes important telephone numbers, emergency contacts, and the health and safety drill records.

Integrated Family Services, PLLC do not engage in any of the following interventions as form of treatment: seclusions; physical restraint including mechanical or manual restraint; isolation time-out.

We set high standards for quality in our work and hold ourselves accountable. We strive for continuous improvement and seek to use innovation and cutting-edge technology to work effectively among ourselves and with our clients.

Clients/Guardian may contact the medical records department either in person or in writing to request their records.

All notes and necessary documentation for billing should be submitted in the consumer’s electronic medical record within 24 hours of providing the service but not to exceed six days from the provision of service.

Fire, Bomb Threat, Natural Disasters, Utility Failures, Medical Emergencies, Safety during Violent or Threatening Situations

Medical records and administrative areas which process consumer information shall be restricted to authorized personnel only and all consumer documentation awaiting to be scanned and uploaded are kept in a secured area.

Tony Rook-Administrative Director, Natasha Holley-Clinical Director, Roxanne Okelley-Asst. Clinical Director, Tina Phillips-Asst. Admin. Director, Joylet Mercer-HR Director, Quashima Faison-Medical Office Director, Dr. Kim Reynolds-Medical Director, Kenyada Maye-Foster Care Director, Mona Townes-MCM Director, Brigida Lawrence-Northern Region Mobile Crisis Director, Jessica Barrow-Call Center Director,

This is a multidisciplinary team whose purpose is to develop, implement, and oversee the QI Program and to ensure that quality improvement activities are fully integrated into all functional areas.

Trainings addressing clients' rights and confidentiality, customer service, cultural diversity, reporting child abuse and neglect and ethical code of conduct.

These are mounted over the doors?

Under North Carolina state law, information relating to the treatment of individuals for mental health, substance abuse, or developmental disabilities is strictly confidential and should not be released without the patient’s permission or a court order from a judge.