Maxcare | Appraisals | Finance/CAIP | Omni | Fun Fact |
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What is Seed Planting, Personal Story, Presentation
These are the 3 Vital Behaviors for Maxcare
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What is Discover their story, Personalized Explanation, Customized Presentation
These are the three AVB
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What is CONSENT!
you must obtain this from the customer before running any application
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What is Home Delivery, Curbside Pickup, Express Pickup
These are the alternate delivery methods
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What is 1993
This is the year of Carmax's Birth
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What is Named Exclusion
By telling you what it doesn't cover, Maxcare is THIS type of policy
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What is The price that we will be able to sell your vehicle for in our auction today
This is the definition of wholesale value
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What is Using the vehicle to perform the duties of their job ie. Uber, Lyft, Construction
This is the definition for "Commercial Use"
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What is Checklist!
This is what you must complete before scheduling any Alternate Delivery
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What is Circuit City
This company started Camrax
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What is RepairPal
Thanks to this partner, you can get your car repaired almost anywhere in the USA
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What is Use the Order entry splash screens
This is what you should do with every customer when presenting an appraisal
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What is Promote Finance, Discover Budget, Prompt for Down Payment, Sell the Offer
These are the FVB
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Who is the Floor Sales Consultant
This person is responsible for follow up with JIT/Remote customers
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Who is Kevin O'Brien
This Sales Manager was born in Dayton, Ohio
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What is How many miles do you drive per year?, How long are you planning on keeping your vehicle?, How much are you comfortable paying out of pocket for repairs?
These are the 3 questions you must ask before recommending a Maxcare plan
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What is ask for the sale
This is what you should do after presenting the offer
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What is Lower payment, Lower APR, Improve Approval Odds
These are the benefits of putting a down payment
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What is 4
This is how many hours notice are required for scheduling a Home Delivery
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What is 2006
This was the year Carmax Sawmill opened its doors
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What is (Manager decides if response is adequate)
This is the response to "Maxcare just puts me out of my budget as I'm on a fixed income"
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What is develop a customer tailored follow up plan and set follow up on day 3, day 5, and day 7
These are the steps you must take if a customer does not sell their car the same day
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What is $14,000-$16,000
This is the price range of vehicles you should recommend if a customer tells you they have $1000 down payment, $350/ month budget, and fair credit (15%-18%) Keeping Maxcare in mind
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What is Assign the customer to yourself, State your role, Review customer summary with customer at your desk, Recommend next steps
These are the steps for every JIT customer
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What is March (Parker Jo Simons)
This is the month that Logan's baby is due (bonus points if you guess the name of the baby)
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