Potpourri'O Money All About Deposits Love Me Tender Show Me the Receipts!
100
What is the Center’s safe combination?
This must be changed a minimum of once a year, when there is a staffing change, and/or when it is considered compromised.
100
What is the bank deposit bag?
You select one deposit type – Currency/Coin Only or Mixed Deposit - when completing this item.
100
What is payment on account?
Cash, checks, credit cards, and/or household credits are all types of monetary transactions that are accepted as this.
100
What is a redacting pen?
This is used to safeguard a customer’s personally identifiable information on any cash handling documents including credit card information on manual receipts. John Feedar can provide this item if needed.
100
What is secondary chain of command?
The second tier staff member who serves in a supervisory capacity is considered this for purposes of the SOP.
200
What is the Start-Up Cash Log?
At the start of each shift, cashier will complete this document before any transactions occur.
200
What is the Cash Journal Report?
You staple the yellow deposit slip, calculator tape, bag # tear-away from the deposit bag, and credit card receipts to this document.
200
What is the RecTrac/household account number?
Driver’s license/state ID number and expiration date, correct address, telephone number, and this information must be written on the front of the check presented for payment.
200
What is in the center lobby near the front desk where transactions are completed?
Each center must place the department’s customer receipt signage in this visible location.
200
What is strictly forbidden - not allowed - against policy?
Safekeeping or storing personal money or property in the cash drawer or center safe or using another staff member’s cash drawer to perform transactions are two examples of this type of cash handling function.
300
What is a cashier?
Any staff member who handles financial transactions involving tender in the course of conducting business for Parks and Recreation are considered this.
300
What is the center safe?
All deposits prepared for the bank may only be secured in this location regardless of when courier pick up or assigned location drop off is scheduled.
300
What is the person submitting card for payment?
Credit cards may only be accepted in the name of this person unless approved for exception by a manager or above.
300
What is "Phone Payment"?
For credit card transactions taken over the phone, staff will write this on the receipt as well as the customer’s household number.
300
What is chain of command?
If you feel as though your RecTrac user password has been compromised you are to immediate change it then notify this group.
400
What is the Point of Sale (POS) / Open Cash Drawer Button?
To set up a cash drawer, the cashier will open this RecTrac screen module.
400
What are signatures?
Audit findings continue to show that this is the most missing item on the deposit log for cashiers and verifiers.
400
What is an out-of-state check?
This type of payment may only be accepted for youth summer camp, sporting events, out-of-state facility rentals, or from military personnel and must be received/processed 14 or more calendar days before the event.
400
What are manual receipt procedures?
Staff are to adhere to these procedures when the RecTrac system or the City network is unavailable for completing transactions or when tender is taken at a location other than the front desk during periods of high volume (i.e., summer camp registration).
400
What is Recreation Coordinator or designee?
This individual is responsible for the center’s start-up cash including change replenishment as needed.
500
What is the transaction receipt?
Every customer must be offered this for all monetary transactions – can be printed or e-mailed.
500
What is the deposit slip?
The deposit bag number is written legibly on this document in preparation for the bank deposit.
500
What is $25?
A 25 lb. bank coin bag is used to deposit a coin amount greater than this dollar amount.
500
What is minimum one fiscal year?
Cash handling records including manual receipt books are to be held on file at the center for this period of time before being confidentially destroyed per records retention schedule and destruction of public records procedures.
500
What is all Parks and Recreation staff responsible for handling tender regardless of classification?
These employees are required to attend annual training on this standard operating procedure and sign an acknowledgement form indicating information has been read and understood.






Cash Handling 101

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