| Opt-in/ Opt-out - Global and Customized | LEGAL REQUIRMENT | CRM USER | final jeporady |
|---|---|---|---|
|
Call and Text
What are the Delivery methods ?
|
yes
Is oral consent required from customers to use their phone number?
|
you will validate the customer CBR.
If the CRM displays CBR validation what do you do?
|
the contact number we can contact back if the all get disconnected or number they can receive Automated calls/texts include calls/texts about services or informational purposes only.
what is CBR?
|
|
Account, Billing, Service and Surveys
What are the message categories?
|
yes
Do you have to inform a customer on how CBR is used?
|
yes
Going back to question 1, is validating the customer CBR required?
|
|
|
Opt-in is saying yes to getting call and texts from at&t and Opt-out is saying no to getting texts and calls
What is the difference between opt-in and opt-out?
|
true
true or false? A consent has to be in a form of a question
|
never
When do you select confirmed button without reading the required CBR disclosure and validating the CBR(S)
|
|
|
yes
can customers specify how their CBR numbers can be used?
|
yes
Is not getting a CBR a violation of code of business conduct?
|
||
|
yes
Is authentication required before changing a customer's automated messaging preferences?
|
bold words/phrases
what should you include within the suggested verbiages?
|
||
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