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Authenication Loss Type Adjustments Letters Complaints
100
SOTA/COD
What is verifying a team member ?
100
Lost/misplaced card or Apple pay device
What is loss code and type 00
100
rebilling the customer/validating charges
What is fraud to new?
100
This letter is sent when customers report charges were authorized after the claim was accepted.
What is the F011 letter (Valid Charges)
100
Escalated Complaint Management Process
What is the ECMP
200
name and 4 tokens
What is the number of tokens to verify a customer?
200
fraud application/customer never applied for the account
What is loss code and type 03
200
setting fraud to transactions
What is new to fraud ?
200
Reversal of double credits
What is the F022 letter
200
Credit Card Executive Office
What is CCEO?
300
out of wallet question which are based off the customers social security number and public records, used to verify customers
What is the OOW questions?
300
Not received/card not received in mail
What is loss code and type 02
300
JRQ
What is the screen in FDR to see pending adjustments ?
300
Call me urgent
What is the F014 letter?
300
"I will call my lawyer"
OR ANY EXAMPLE
What is EO trigger language ?
400
One Time Passcode. Used to authenticate customers
What is OTP? What is OTP used for ?
400
account take over/third party has attempted to take over the account
What is loss code and type 05
400
253
What is the debit tran code for cash advance fee adjustment?
400
received correspondence from cardholder of unauthorized use on card
What is the F023 letter?
400
3 warnings p & P

https://clg.portal.wellsfargo.com/portal/site/pvsi/menuitem.e38a80adea07cd073c39f76dea25c1a0/?vgnextoid=4e84c3b2ac956610VgnVCM10000062c265a2RCRD&MAST-KEY=CLG-OG&LOB-ID=3056&requestChannelId=7fa70cbf1ab68510VgnVCM10000021b18fa7____#view_all_sections
What is the amount of warnings before disconnecting a call due to inappropriate customer behavior?
500
The following must be obtain when verifying a non Wells Fargo banker
What is
•Name of the banker
•Name of the bank
•Address of the bank branch
•Phone number of the bank branch
500
The loss type is assumed to be 04
What is If a transaction has no POS entry, no domain indicator (.com, .org, .gov, .net, .edu, etc.), the card is in possession, and the loss is not because of a fraudulent application or account takeover
500
AF
What is the batch code for finance charge adjustments?
500
Credit bureau deletion
What is the F033 letter?
500
15-20 business days
What is the timeframe for the reconsideration questionnaire?






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