| Authenication | Loss Type | Adjustments | Letters | Complaints |
|---|---|---|---|---|
|
SOTA/COD
What is verifying a team member ?
|
Lost/misplaced card or Apple pay device
What is loss code and type 00
|
rebilling the customer/validating charges
What is fraud to new?
|
This letter is sent when customers report charges were authorized after the claim was accepted.
What is the F011 letter (Valid Charges)
|
Escalated Complaint Management Process
What is the ECMP
|
|
name and 4 tokens
What is the number of tokens to verify a customer?
|
fraud application/customer never applied for the account
What is loss code and type 03
|
setting fraud to transactions
What is new to fraud ?
|
Reversal of double credits
What is the F022 letter
|
Credit Card Executive Office
What is CCEO?
|
|
out of wallet question which are based off the customers social security number and public records, used to verify customers
What is the OOW questions?
|
Not received/card not received in mail
What is loss code and type 02
|
JRQ
What is the screen in FDR to see pending adjustments ?
|
Call me urgent
What is the F014 letter?
|
"I will call my lawyer"
OR ANY EXAMPLE
What is EO trigger language ?
|
|
One Time Passcode. Used to authenticate customers
What is OTP? What is OTP used for ?
|
account take over/third party has attempted to take over the account
What is loss code and type 05
|
253
What is the debit tran code for cash advance fee adjustment?
|
received correspondence from cardholder of unauthorized use on card
What is the F023 letter?
|
3 warnings p & P
https://clg.portal.wellsfargo.com/portal/site/pvsi/menuitem.e38a80adea07cd073c39f76dea25c1a0/?vgnextoid=4e84c3b2ac956610VgnVCM10000062c265a2RCRD&MAST-KEY=CLG-OG&LOB-ID=3056&requestChannelId=7fa70cbf1ab68510VgnVCM10000021b18fa7____#view_all_sections
What is the amount of warnings before disconnecting a call due to inappropriate customer behavior?
|
|
The following must be obtain when verifying a non Wells Fargo banker
What is
•Name of the banker •Name of the bank •Address of the bank branch •Phone number of the bank branch |
The loss type is assumed to be 04
What is If a transaction has no POS entry, no domain indicator (.com, .org, .gov, .net, .edu, etc.), the card is in possession, and the loss is not because of a fraudulent application or account takeover
|
AF
What is the batch code for finance charge adjustments?
|
Credit bureau deletion
What is the F033 letter?
|
15-20 business days
What is the timeframe for the reconsideration questionnaire?
|
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