Who's calling | Just what I needed | but why? | Are we done yet? |
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What is thinker
a customer calls in lists everything he's getting rid of and provides the measurements to each item. what personality type are you most likely dealing with?
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What is a relator
you convince a customer to schedule with you by being attentive to their feelings and assuring them that we'll ensure a smooth removal for them. what type of personality are you speaking with?
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What is being direct
how would you sell the service to a director?
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What is what is an assumptive close
You've learned everything there is to know about what your customer is looking to get rid of including the dimensions and where everything is, now its time to seal the deal. what type of close is best for this personality?
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What is a director
when explaining prices a customer cuts you off and says she's extremely busy and would just like the job scheduled as she doesn't have time for the small details. what personality type are you dealing with?
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What is a socializer
you've supported all of her ideas and shown off your best dad jokes but now its time to get down to business and ensure this customer understands exactly what they'll be getting with us and what preparations need to come in on their end. what personality type are you speaking with?
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What is motivating them with logical alternatives
how would you sell the service to a thinker
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What is a choice close
This has probably been one of the fastest calls you've taken. your customer has been very assertive about their needs and how important the timing is. what type of close is best for this personality type?
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What is a relator
A customer calls in and expresses how stressed he is about his upcoming move and the million things he has to do before the house is sold. what type of personality type are you dealing with?
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What is a thinker
you've shown interest in their thought process and organization. now its time to lay all of the facts on the table with things such as truck dimensions, measurement, and a time that meets the needs of their schedule. what kind of personality are you dealing with?
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What is appeal to the fun side of things
how would you sell the service to a socializer
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What is a relator
what is the other personality type that may respond well to an assumptive close?
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What is a socializer
A customer calls in and has a story for each of your probing questions to the point she cuts you off before you can even get the question out. what type of personality are you dealing with?
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What is a director
you've provided all the facts without any of the " fluff". you've been to the point and motivated them with the possibility of success. what personality type are you dealing with?
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What is motivate them with how the relationship you've formed on the call
how would you sell to a relator
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What is a socializer
what is the other personality type where its best to use a choice close?
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