| Internal Forces | External Forces | ADKAR | Ambiguity |
|---|---|---|---|
|
What is a Fixed Mindset?
The belief that skills and intelligence are set and can't be changed.
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What are External Forces?
The primary forces that bring about changes in an agency.
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What is Awareness?
Knowing why a certain change is necessary.
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What is Insolubility?
The three types of ambiguity are Novelty, Complexity, and this.
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What is a Growth Mindset?
The belief that skills and intelligence can be developed and improved.
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What is outside the agency?
Where External Forces occur.
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What is Desire?
Support and participation in the change. Obtained through a growth mindset.
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What is Novelty?
Simplifying your communications and focusing on key outcomes is a strategy for dealing with this type of ambiguity.
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What are traits required in developing a growth mindset?
Set learning goals, perseverance or resilience, embracing challenges, embracing failure, being open to feedback, and celebrating others.
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What is External Forces Problem?
The human mind is, for the most part, set on being in the know.
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What is Knowledge?
Education and training needed to facilitate change. Obtained by scripting the critical moves.
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What is Complexity?
Increasing levels of interaction and communication is one way of getting through this type of ambiguity.
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Who is Carol Dweck?
She wrote, "Mindset: The New Psychology of Success."
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What is External Forces Solution?
When you recognize where you struggle when you are presented with unfamiliar situations, and tailor your questions and mindset to properly adapt to the situations.
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What is Ability?
Skills and behaviors needed to make the change. Obtained by tweaking the environment, building new habits, and rallying the herd.
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What is Novelty?
This type of ambiguity is described as "unfamiliar."
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What is Mindset?
The internal force that prevents us from embracing change.
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What is to move change forward you need to engage allies, by using a few strategic roles to serve as your advocates, such as, connectors, mavens, and salespersons?
Why it is important to use the “The Law of the Few” strategy for your external forces.
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What is Reinforcement?
Sustaining the change through empathy, recognition, and rewards.
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What are controlled environments?
One way to deal with Complexity is to create these to allow patterns to emerge.
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