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Loss Claims ECD
100
What is the claim type we do not pay freight charges on?
PUP scans only
100
What is a way to pend a claim?
Processing screen, work tree screen
200
What is a SWAK
Scan Weight & Key
200
What is customer follow up?
Docs attached to close claim
300
What is the coding you use when a package is lost in transit?
Package Lost in Transit
300
What is pending claims?
Pended claims
400
What is a disputed delivery?
Customer claims non delivery of package
400
What is ECD?
Claims application
500
What is a way to identify a misdelivery?
ECD History tab, case notes or delivery scans






Claims

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