| Loss Claims | ECD |
|---|---|
|
What is the claim type we do not pay freight charges on?
PUP scans only
|
What is a way to pend a claim?
Processing screen, work tree screen
|
|
What is a SWAK
Scan Weight & Key
|
What is customer follow up?
Docs attached to close claim
|
|
What is the coding you use when a package is lost in transit?
Package Lost in Transit
|
What is pending claims?
Pended claims
|
|
What is a disputed delivery?
Customer claims non delivery of package
|
What is ECD?
Claims application
|
|
What is a way to identify a misdelivery?
ECD History tab, case notes or delivery scans
|
|
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