What does CSM stand for?

Where do you go to log a feature request for a customer?

I am the General term covering all the different types of threats to your computer safety such as viruses, spyware, worms, trojans, rootkits and so on. Who am I?

If there's a product feature in Limited availability and you have a customer interested in it, which team do you reach out to?

What stage is a customer when you're still going through the process of gathering information and arranging for kick-off meeting?

What does DNS stand for?

Where can you access customer dashboard information without having to login to the customer dashboard?

I will disseminate commands that can steal data, spread malware, disrupt web services, and more into your computers. Who am I?

This team works very closely with the CSMs but only for 90 days. Can you name it?

What do we you create for all customers from the beginning?

What does SDM stand for?

Where can you find all opportunities raised for an account?

I live to trick people to obtain sensitive information such as usernames, passwords and credit card details by disguising myself as a trustworthy entity in an electronic communication.

This team only comes to play when a customer purchases Premium support. Can you name it?

When an account is at risk of non renewing what do you need to raise?

What does TAM stand for?

This is CSMs primary tool and if you're not using it your doing something wrong. What tool is this?

I'm a miner and love to sneak into your computers to dig your systems in order to find my money.

If a customer reaches out to you with a break/fix kind of issue to which team do you direct them?

It's very important to always track the customer health score. Where can a CSM track this?

What does SIG stand for?

Where do you go to check your customer's support requests?

Sometimes I use a black hat others a white hat. Who am I?

If you have a SIG deal that requires extra technical support which team do you reach out to?

If an account is showing signs of disgruntlement or there are some potential product feature gaps that might injure customer sentiment what do you do?