Scrambler | Who Done It | Am I Unfair, Deceptive, Or Abusive? | Define Me Baby | Which Category Am I Under? |
---|---|---|---|---|
customer protection
rtcsumoe iontecropt
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Wells Fargo
In 2016, this company was fined $100 million by the CFPB, after bank employees deceived customers by opening new deposit and credit accounts, issuing debit cards, and initiating online banking services without the customers knowledge
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Abusive
Materially interferes with the ability of a consumer to understand a term or condition of a
consumer financial product or service |
U.S. Senator Christopher J. Dodd and U.S. Representative Barney Frank
Who was the Dodd-Frank Act named after?
|
Deceptive
Business failed to disclose the celebrities endorsing its product were paid for their endorsement and the online consumer reviews were by individuals who were reimbursed for buying the product and included statements by the owner and employees of the public relations firm hired to promote the product.
Is this Abusive, Deceptive, Unfair, Abusive/Deceptive, Abusive/Unfair, Deceptive/Unfair or Abusive/Deceptive/Unfair? |
UDAAP
aduap
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Citibank
In 2017, this company deceived borrowers by misrepresenting tax benefits to student loan borrowers.
|
Deceptive
The consumer’s interpretation of the representation, omission, act, or practice is reasonable
under the circumstances |
FTC, December 17, 1980
The standard for Unfairness was first stated in whose policy statement and when?
|
Deceptive & Unfair
Business caused consumers’ bank accounts to be debited without the consumers’ express, informed consent & represented that customers had authorized the depositing of payday loans into accounts and the withdrawal of related finance charges when customers did not authorize this.
Is this Abusive, Deceptive, Unfair, Abusive/Deceptive, Abusive/Unfair, Deceptive/Unfair or Abusive/Deceptive/Unfair? |
deceptive
VeCeEitpD
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USAA Federal Savings Bank
From 2011 to 2016, this company reopened 16,980 closed accounts without customer authorization. This resulted in 5,118 incurred fees on reopened accounts totaling $269,365.
|
Abusive
Takes unreasonable advantage of a lack of understanding on the part of the consumer of the material risks, costs, or conditions of the product or service
|
Sterling Jewelers Inc.
In 2019, a $10 million civil penalty was paid to the CFPB & $1 million penalty to the state of NY by this company who violated the Consumer Financial Protection Act of 2010 by opening store credit-card accounts, and enrolling customers in payment-protection insurance without their consent.
|
Unfair
The business retained a portion of the fees paid by the CreditKeeper customers, including fees paid by customers who were not receiving the credit monitoring services.
Is this Abusive, Deceptive, Unfair, Abusive/Deceptive, Abusive/Unfair, Deceptive/Unfair or Abusive/Deceptive/Unfair? |
credit advice
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Capital One
In 2012, this company misled consumers about the benefits of add-on products by leading consumers to believe that add-on product would improve credit scores and help increase credit limit.
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Unfair
If the injury is not reasonably avoided by consumers, it is considered to be
|
CFPB
This agency was created to provide a single point of accountability for enforcing federal consumer financial laws and protecting consumers in the financial marketplace. Before, that responsibility was divided among several agencies.
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Abusive
Employees requested debit cards and created PINs to activate them without consumers' knowledge or consent.
Is this Abusive, Deceptive, Unfair, Abusive/Deceptive, Abusive/Unfair, Deceptive/Unfair or Abusive/Deceptive/Unfair? |
abusive
evisuba
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Pewdiepie
This Youtuber "Influencer" received a consent order for endorsing Warner Brothers video games without disclosing prominently enough that he had been compensated for his positive reviews.
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Deceptive
If the misleading representation, omission, act, or practice is material, it is
|
FTC
The Clayton Antitrust Act of 1914 granted this agency the authority to act against specific and unfair monopolistic practices
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Abusive, Deceptive, and Unfair
Extended credit to customers while failing to disclose material information to customers, (i.e., refunds that have been received).
Is this Abusive, Deceptive, Unfair, Abusive/Deceptive, Abusive/Unfair, Deceptive/Unfair or Abusive/Deceptive/Unfair? |