Causes Of Crisis | Stages Of Management of Disruptive Behavior | Crisis Development | Protection Officer Guidelines | Empathic listening |
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Illness or injury
Description - insulin shock, severe breathing problems, or in need of a particular medication, head injury
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Evaluation
Description - What’s going on? Why? Who? Is anyone in danger? Do I need support? If so who do I call?
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Anxiety
Description - Notable state of dismay / torment
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Remain calm, Act appropriately, Be objective
There are three basic guidelines
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false
True or False - You should always judge someone
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Emotional Problems or Mental Illness
Description - may become verbally abusive or physically assaultive
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Planning
Description - What do I need to do? How do I do it? Do I have the resources available?
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Defensiveness
Description - Beginning stage of loss of rationality. Unreasonable and challenging
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Yes or no
Yes or No - Should you allow the subject to anger you
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False
True or False - you should ignore them
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Substance/ Alcohol Abuse or medication reaction
Description - people who abuse substances are prime candidates for violence
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Implement
Description - putting your plan into action. Things might not go as planned, but remain calm. A contingency plan could be activated. Your own safety is the prime importance Do not attempt to resolve a violent situation by yourself.
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Anger / frustration
Description - Loss of control, physically acting out
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true
True or False - You should never lose your temper
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No
Yes or No - will someone come straight out and tell you they want to end themselves
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Stress
Description - Everyone suffers from different levels of ____ from time to time
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Document
Description - make sure to document the incident effectively because it could help in the future, and for legal issues that could arise. Final report should answer who, when, where, what, how, and why
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Tension reduction
Description - Regaining of rationality after physically acting out
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yes
Yes or No - can you use the persons name when talking to them
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to reinforce
why do we use reflective listening
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Anger/ Frustration
Description - this is often exhibited by people who lack common decency to behave socially acceptable
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Review - Could I have done better? Did I handle that well? What could I have done better? It’s not a fault finding mission it’s a reflective period
Description - Could I have done better? Did I handle that well? What could I have done better? It’s not a fault finding mission it’s a reflective period
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Anxiety
What is this an example of - Fast heart rate and fast breathing, Sweating.
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3 or more
How many feet should you stand away from the person in crisis
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"breathe with me" or "deep breathes"
What should you say to someone when they say they feel like they cant breathe
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