Csr Jeporardy Jeopardy Template

Funding	Medicare	SSC	PEGA	RESOURCES
100 Mail, fax or online How can a participant submit a reimbursement request	100 3 months before, the month of and three months after the participants 65th birthday When does ICEP take place	100 The funding guide tab Where can you find if an account is joint or separate	100 Pega This is where you will find guided assistance	100 Vantage This is where you clock in and out of everyday
200 The file will be queued to be sent to the funding department for processing What does payment mapped mean	200 Continuous coverage which no breaks and gaps longer than 30 days What is credible coverage	200 The funding summary tab Where can you find out if a participant had funds retracted	200 Denied reimbursement request What case would you choose if a request had sufficient documentation but wasn't approved	200 The client guide This is where you find client updates
300 An overpayment If a participant passes away and a/r is still on, what can happen	300 During AEP When must a participant enroll to ensure a January 1st effective date	300 The funding amounts tab Where can you find a participants next allocation amount and period	300 Loss of funding What case would you choose if a participant didn't meet the clients requirements	300 Sharepoint We go here to access the client guide, carrier guides and resources
400 Incorrectly submitted case What's an ISC	400 CMS Who regulates original medicare	400 Signed applications and policies screen Where can you access the archived applications	400 Missing allocation What case would you choose if a participant meets the requirements but doesn't have funds loaded	400 Infosource This group is for ALL issues outside of auto reimbursement
500 A social security award letter or a part b billing statement What two documents can a participant use to get reimbursed for their medicare part b premiums	500 Medicare With medicare supplement plans, who pays first, medicare or gap	500 Payment mapped This is a payment status notification from the carrier that a participant has paid their monthly premium	500 When instructed by the client guide When do you route to the data team through pega for a death notification	500 A/r helpdesk This group is specifically for auto reimbursement payment issues

CSR Jeporardy

Press F11 for full screen mode