3C | Forge Ahead | CXI | Benefits |
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This approach is a streamlined and simple consultation model and is applicable in all customer interactions. Effective consultation with our customers is fundamental to upholding our commitment to the Purple Promise.
What is 3C Consultation Model?
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What app is used to show alternative reporting?
What is the Recovery Dashboard?
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I will make every customer experience outstanding.
What is The Purple Promise?
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Team members are now eligible for a company subsidy when they enroll in this program
What is Commuter Benefits Program?
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Project confidence in your posture and tone of voice, smile and make eye contact
What is Connect?
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Name (2) D72 priorities
What is Customer Experience
Inclusion Ownership & empowerment Brand representation Control the controllables |
A consolidated and scored report that summarizes the customer experience.
What is the Customer Experience Index (CXI) report?
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This program has a work-life balance website that includes a discount center that includes all the discounts available to all FedEx Team Members
What is Life-Mart?
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Offer the total product solution, including any enhancements and Plus One products, to meet the customer’s needs by using the Key Phrase, “I recommend...”
What is collaborate?
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Team members can access images and media to share through their social media accounts, including Facebook, Twitter and YouTube.
What is FedEx Social Hub?
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Used to measure the customer/s likeliness to recommend.
What is the Net Promoter Score (NPS)?
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This program offers eligible employees of FedEx Corporation and its subsidiaries the opportunity to purchase shares of FedEx Corporation common stock through regular payroll deductions on an after-tax basis
What is ESPP- Employee Stock Purchase Program?
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Thank the customer for their business and keep communication with them open
What is close?
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Name 2 of the recovery dashboard metrics
What is Non-ship Sales Growth
Full Serve Color Growth Signs and Graphics Growth Retail Plus One ADV Growth Packing Growth SQI Total Variance Customer Experience Index (CXI) |
A rating in which encompasses the entire customer encounter based off needs being met.
What is the Consultation Score?
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If you contribute at least 5% of your eligible pay into the plan, you'll receive an additional 5% in the employer matching contributions to your plan's account? Join the plan today and choose to contribute at least 5%?
What is 401K Contribution?
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Name 3 of the Key Phrases
What is What brings you in today?
Tell me about... I recommend Are you ready? Are you aware? |
These are a great way for businesses to send a clear message that customer and employee safety is the top priority
What is 6ft Floor Decals?
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Where People, Customers, Integrity, Responsibility, Innovation, and Community meet.
What are our Core Values?
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Our people are our most important asset. FedEx is committed to supporting our Team Members affected by natural disasters. This program includes policies and benefits that help ensure we support our Team Members when they need us most.
What is Disaster Relief Program?
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