Grainger.com Cross-Functional Consumer Product and Session Replay Tool Name that Metric What happens at happy hour stays at happy hour…
100
What is the Bulk Order Pad?
You can add products directly to your cart here by entering the item numbers
100
What are Onsite Service Reps (OSRs)?
They keep our customers' inventory in stock
100
What are Lucky Orange and Mello Yellow?
This tool represented by a miscolored leprachaun sounds like it should be a drink; this consumer product that sounds like a laid back primary color actually is
100
What is bounce rate?
Single page visits divided by visits
100
Who is Brian Fallon?
The winner of every single happy hour game
200
What are Hot Buys?
This is what we call items that are on sale
200
What are Technical Product Specialists (TPS)?
This team of agents are well versed in our products and offer expert customer service
200
What are Quantum Leap and Quantum Metrics?
This early 90's tv show about a physicst who leaps through spacetime is not half as exciting as this session replay tool referencing the same unit of energy
200
What is Average Order Value (AOV)?
Revenue divided by orders
200
What is "Tom Hanks as a baby"?
Ron Fleming from the Publishing team's baby picture can be found by Googling this phrase
300
What is a Content Spotlight?
This area above search results could contain selection guides, branding or promotional content
300
What are Onsite Search Analysts?
This team is the expert in MRO lingo and the terms used to describe our products
300
What are Big Green Egg and Crazy Egg?
The name of this smoker is exactly what it looks like; you can't say the same for this insanely named session replay tool
300
What is conversion rate?
Orders divided by visits
300
Who is Jose Canseco?
While playing Fibbage we learned that this former baseball player once tweeted about being overwhelmed by sideboob
400
What is Auto-Reorder?
Use this subscription service to purchase the same product at regular intervals
400
What are Inside Sales Associates (ISAs)?
This group builds relationships with medium sized customers from the comfort of their desks
400
What are Hot Wheels and Hotjar?
This toy car is on fire; so is this tool used for reviewing website behavior
400
What is click thru rate or engagement rate?
Clicks divided by page views
400
What are yoga poses?
Shalaka's stick figure avatars in Drawful were always doing this
500
What are the Shop By filters?
This set of filters allows you to choose from unrelated attributes like "Green", "Country of Origin" or "Supplier Diversity"
500
What is Order to Cash (OTC)?
This group monitors and optimizes our end to end process of serving our customers from the point of purchase to receiving payment
500
What are Story Bots and Fullstory?
This Netflix children's tv series provides entertainment on your screen, much like this session replay tool that tells you everything you need to know about your digital experience
500
What is cart abandonment rate?
1 - (Orders divided by Cart Visits)
500
What is the Lake Forest office or atrium?
Zoheb's Zoom background is this familiar place, which some find scary






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