Grainger.com | Cross-Functional | Consumer Product and Session Replay Tool | Name that Metric | What happens at happy hour stays at happy hour… |
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What is the Bulk Order Pad?
You can add products directly to your cart here by entering the item numbers
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What are Onsite Service Reps (OSRs)?
They keep our customers' inventory in stock
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What are Lucky Orange and Mello Yellow?
This tool represented by a miscolored leprachaun sounds like it should be a drink; this consumer product that sounds like a laid back primary color actually is
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What is bounce rate?
Single page visits divided by visits
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Who is Brian Fallon?
The winner of every single happy hour game
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What are Hot Buys?
This is what we call items that are on sale
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What are Technical Product Specialists (TPS)?
This team of agents are well versed in our products and offer expert customer service
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What are Quantum Leap and Quantum Metrics?
This early 90's tv show about a physicst who leaps through spacetime is not half as exciting as this session replay tool referencing the same unit of energy
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What is Average Order Value (AOV)?
Revenue divided by orders
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What is "Tom Hanks as a baby"?
Ron Fleming from the Publishing team's baby picture can be found by Googling this phrase
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What is a Content Spotlight?
This area above search results could contain selection guides, branding or promotional content
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What are Onsite Search Analysts?
This team is the expert in MRO lingo and the terms used to describe our products
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What are Big Green Egg and Crazy Egg?
The name of this smoker is exactly what it looks like; you can't say the same for this insanely named session replay tool
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What is conversion rate?
Orders divided by visits
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Who is Jose Canseco?
While playing Fibbage we learned that this former baseball player once tweeted about being overwhelmed by sideboob
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What is Auto-Reorder?
Use this subscription service to purchase the same product at regular intervals
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What are Inside Sales Associates (ISAs)?
This group builds relationships with medium sized customers from the comfort of their desks
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What are Hot Wheels and Hotjar?
This toy car is on fire; so is this tool used for reviewing website behavior
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What is click thru rate or engagement rate?
Clicks divided by page views
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What are yoga poses?
Shalaka's stick figure avatars in Drawful were always doing this
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What are the Shop By filters?
This set of filters allows you to choose from unrelated attributes like "Green", "Country of Origin" or "Supplier Diversity"
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What is Order to Cash (OTC)?
This group monitors and optimizes our end to end process of serving our customers from the point of purchase to receiving payment
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What are Story Bots and Fullstory?
This Netflix children's tv series provides entertainment on your screen, much like this session replay tool that tells you everything you need to know about your digital experience
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What is cart abandonment rate?
1 - (Orders divided by Cart Visits)
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What is the Lake Forest office or atrium?
Zoheb's Zoom background is this familiar place, which some find scary
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