| death match | Social Security Number Mismatch letter |
|---|---|
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What is date of death
What does DOD stand for and you must confirm it with the caller
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What is MetLife will send a letter requesting verification
This gets sent out if there appears to be a mismatch
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What is Employer Market Support (EMS), Jennifer Harris, Laurel Witkowski
Who do you send tasks to for Group, TIAA and LTC-97?
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What is Social Security Number Changes (LTC-97, VIP, LSA) Social Security Number Changes (Group, TIAA, AARP)
The caller verifies SSN is incorrect
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What is confirm name, ssn, dod, coverage should be cancelled
This is what should be stated in task if the insured has passed away
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What is social security administration or other sources internal to MetLife
MetLife obtains information using
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What is death match inaccurate and coverage should NOT be cancelled adv name, ssn, dob are accurate and has been confirmed with insured
this is what should be stated in task if the insured has not passed away
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what is reassure the caller all if fine and no additional update or work is needed.
This is what you would do if SSN on file is correct
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What is transfer to AARP
AARP member on the phone
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