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Who/When to Call? Communication The Desk/Policy The Desk/Policy Continued Customer Service/Critical Thinking
100
Who do you call if the fire alarm goes off at 5:45 PM?
Night Duty Phone
100
What goes into the comm log?
Important information ONLY!
100
How long can a guest stay?
3 days in a 10 day period!
100
What do you do if a student has had an item too long?
Email them
100
Who do you say hi to when working at the front desk?
EVERYONE :)
200
Who do you call if a resident drops their keys down the elevator at 3:00 AM?
Night Duty Phone IF they cannot wait until the next business day
200
How many hours needed to request a shift change?
24/48 Hours
200
Where are the fire logs?
Binder under desk!
200
What do you ask for when a student asks to check-out an item?
Their ID!
200
How much time should you take to think about a solution before phoning a friend?
3-5 minutes
300
Who do you call/text if you have questions that are non-emergency?
Emma!
300
How many nights away can you take?
16
300
Where is the facilities kit?
In the keys cabinet
300
Where do duty clipboards go?
By security camera monitor
300
When can you do your homework at the desk?
Anytime if on paper or after business hours if on computer. Don't forget to look up though you are still at work!
400
Where to elevator calls go?
Corbin/Olson Front Desk
400
What do you do when a DA misses their shift? / an RA is needed?
Call down using phone numbers in binder
400
When is our next desk meeting
Nov. 7!
400
What do the RA's fill out on the fire log??
What fire card they had
400
What do you do if people come for a package but the sign is up to come back?
BE POLITE when asking if they can come back
500
What is OPS Phone Number?
8-1949
500
What do you tell a DA when they arrive at their shift?
The little things that happened such as packages, etc.
500
How long can someone have an item checked out?
24 hours!
500
Where do duty logs go?
Andrew's mailbox
500
How much homework will you get done on your shift?
maybe all/maybe none






Desk Assistant Jeopardy

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