| Who/When to Call? | Communication | The Desk/Policy | The Desk/Policy Continued | Customer Service/Critical Thinking |
|---|---|---|---|---|
|
Who do you call if the fire alarm goes off at 5:45 PM?
Night Duty Phone
|
What goes into the comm log?
Important information ONLY!
|
How long can a guest stay?
3 days in a 10 day period!
|
What do you do if a student has had an item too long?
Email them
|
Who do you say hi to when working at the front desk?
EVERYONE :)
|
|
Who do you call if a resident drops their keys down the elevator at 3:00 AM?
Night Duty Phone IF they cannot wait until the next business day
|
How many hours needed to request a shift change?
24/48 Hours
|
Where are the fire logs?
Binder under desk!
|
What do you ask for when a student asks to check-out an item?
Their ID!
|
How much time should you take to think about a solution before phoning a friend?
3-5 minutes
|
|
Who do you call/text if you have questions that are non-emergency?
Emma!
|
How many nights away can you take?
16
|
Where is the facilities kit?
In the keys cabinet
|
Where do duty clipboards go?
By security camera monitor
|
When can you do your homework at the desk?
Anytime if on paper or after business hours if on computer. Don't forget to look up though you are still at work!
|
|
Where to elevator calls go?
Corbin/Olson Front Desk
|
What do you do when a DA misses their shift? / an RA is needed?
Call down using phone numbers in binder
|
When is our next desk meeting
Nov. 7!
|
What do the RA's fill out on the fire log??
What fire card they had
|
What do you do if people come for a package but the sign is up to come back?
BE POLITE when asking if they can come back
|
|
What is OPS Phone Number?
8-1949
|
What do you tell a DA when they arrive at their shift?
The little things that happened such as packages, etc.
|
How long can someone have an item checked out?
24 hours!
|
Where do duty logs go?
Andrew's mailbox
|
How much homework will you get done on your shift?
maybe all/maybe none
|
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