| Initial Cleaning | Client Service | Safety | Who Is Chris S | Who is Susanna? |
|---|---|---|---|---|
|
Text Tech Phone I on bi-weekly cleaning hours.
What is the 3rd update for initial or one time cleaning?
|
Elaborate in a note. Take a before-and-after picture and send it to the Tech Phone.
What do you do if you did something extra today for the client, such as dusted away so many dust behind the TV?
|
No. 5min every 2 hours and 30 min every 4 hours.
Is this statement correct: I only need to have a break when I am tired.
|
Chicago
Where does Chris live?
|
Chicago
Where was Susanna born?
|
|
2nd update.
What is the update step that the cleaning hours are finalized. After this, we can not longer ask for more time.
|
Insist on a in-person conversation with clients to thank for the feedbacks and to clarify the issues.
What do you must do when you return to do a re-clean, if the client is home?
|
Yes
Is this statement correct: break is needed when you are not tired. It is too late when you are tired to have a break.
|
Human Resources
What is his undergraduate degree?
|
Selena
What is Susanna's favorite movie? (hint: start with S...)
|
|
Buket and mop approach. Floor is dirtier and spray and mop approach will not work.
What is the standard process to cleaning a floor for initial or one time cleaning
|
Communications. Leave a note if you tried 3 times and could not reach your cleaning goal.
What is the most effective way to manage expectations?
|
Disinfect shoes used exclusively indoors.
What you must do upon arrival at client's door?
|
Pasta and BBQ
What is Chris' favorite food?
|
Pizza and Mexican
What is Susanna's favorite food?
|
|
1. Additional hours needed. 2. Elaboration of why. 3. If the client is home, update the client's reaction to your request for more time. If client is not home, update the Tech Phone I this fact.
If you need more time, what do you need to include to update the Tech Phone I that you need more time?
|
Explain to the clients in person or leave a note. Sometimes, it may need more tries or different cleaning solutions.
If you tried 3 times to get a tub to shine, it still looks not clean, what would you do?
|
Sticker or note.
How does a client know that we disinfect a home?
|
Key West
What is Chris' favorite place?
|
Home
What is Susanna's favorite place?
|
|
At the beginning, walk through the home with the client to confirm and identify priorities. At the end, walk through with the client to ensure everything is good.
For an initial cleaning, what are the two things you must do at the beginning and the end of the cleaning, in order to conduct the cleaning efficiently and manage clients' expectation properly?
|
Review client's request and confirm that it should be done. BUT, today, your time is very tight..... See if client support to change of work load. Contact the office if needed
You are very tight with your time, but the client wants to add an additional task that takes at least 20 min. What would you do?
|
1. Mask + Safety Glass / Face Shield. 2. Hand washing and NOT use hand to rub nose and eyes.
What are the top 2 measures to protect ourselves from Covid 19 infection?
|
Living in various part of the Country
What is Chris's favorite Childhood memory?
|
Home with her son or once in a while out with friends
In the weekends, you can find Susanna.....?
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