Custom Service Summary (CSS) Opus Flows
100
What is the Features section
I am used as a mode of protection to cover damages to your device. I am found under what section of the CSS?
100
What is Drag
I have added a line and currently have an unlimited multi-line plan with 3 free spots. Before you can move forward after scanning the device you must first do this with the phone to the open plan?
200
What is a Credit Check
Any time you'd like to add a line to me this process must first happen?
200
What is Bundle Builder
I wish to get Direct TV but can not decide which plan is best. What tool would you use to compare prices?
300
What is the Installment Plans section
If you run into this error "Customer is not Eligible for an upgrade: This line is not eligible for an installment at this time due to a past due balance" where do you go to check for this amount?
300
What is Direct Fulfill
I have added an item that I do not physically have on site with me. What is this process referred to as?
400
What is the Equipment Section
A non commitment phone lies in limbo waiting for it's home. In what section would I start to perform this task?
400
What is Unreserve Inventory
I am in the process of the Click2Store order and receive this error "Serial number 357271099145324 reserved to session XELAX32J2RS8L", what am I suppose to do?
500
What is a Receipt
I am unable to end a visit in my Expert App without this. It is a unique number to each transaction that always begins with XEATL. What am I?
500
What is Wireless, TV, Internet, & Phone
What four service are available to add using Bundle Builder?






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