Defining Performance and Raters | Performance Appraisal Forms and Quality | Challenges of PM | Performance Deficiencies and Terminations | Application |
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performance appraisal
What is the term for subjective performance measurement?
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Is the approach effective to use for personnel decisions?
What is the administration criterion for a performance management approach?
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Training, Accountability (e.g., calibration, feedback), Addressing Culture
Name three things that can be done about supervisor's inflating and deflating performance ratings.
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Absenteeism, Tardiness, Poor Attitude/Insubordination, Poor task performance, Poor contextual performance
List the common performance deficiencies
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Self/May be lenient and biased especially if for administrative purposes
https://www.youtube.com/watch?v=09bp__4Muh8 What type of evaluation occurs here? What are potential weaknesses in this approach to evaluation?
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supervisor/manager
Who most often conducts performance appraisal?
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Is the approach time and cost effective?
What is the economic criterion for a performance management approach?
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Ongoing Feedback, Ratingless Reviews, Crowdsourcing
What are the three cutting edge performance management approaches from the Ledford et al article?
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Were similarly situated employees terminated for the same behavior? Is there adequate documentation to support the termination?
What questions should you ask before terminating an employee?
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Contextual (helping when Wolowitz gets upset); task (teaches students a fact)
https://www.youtube.com/watch?v=PzwTxVncWrI Assuming their job is to teach about science, describe one instance of contextual performance and one instance of task performance by Leonard.
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True
True/False - In performance measures, it is most desirable to maximize strategic relevance and minimize criterion contamination and deficiency.
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Management by Objectives
In which type of performance appraisal format are annual goals established and passed down through the organization?
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Inconsistent rater goals; Rater Biases/Errors;Rater unable to observe behavior; Rater does not care;
Evaluations are not meaningful
Name some of the reasons performance assessments are not accurate.
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True
True/False - you should contact your legal counsel before terminating an employee.
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Behavior - writing regularly, coming to class; Results - # of articles published, # of students who get jobs in the field at graduation
Provide an example of a behavior-based measure and a results-based measure that could be used for the job of Professor.
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Organization strategy/goals
What factor about the organization should be considered when defining performance?
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Ranking
Which performance appraisal format was poor for employee development, poor for administration, average for personnel research, good for economic, and average for validity criterion.
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Rater Accuracy Training.
An organization is having trouble with performance measurement by their supervisors. They have figured out that the problem is that supervisors have different ideas about what performance actually is. What solution to performance appraisal problems would be best in this situation?
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informal verbal counseling, training, Employee Assistance Programs, Performance improvement plans, Progressive discipline
Give examples of things that can be done for performance deficiency problems
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Contextual
What type of performance is fairly similar across jobs and is not likely to be role prescribed?
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self, supervisor, subordinate, customers, peers
Name the 5 potential raters for an employee that we discussed in class
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1) Basic Employee Information, 2) Actual Measurement, 3) Employee Comments, 4) Signatures
What are the 4 things that should be on a performance appraisal form?
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Crowdsourcing
In class we heard about "INSPIRE" a program Merck was using to provide performance feedback from a variety of sources using an online platform. What cutting edge performance management approach is this?
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When performance problems appear to be driven by a lack of knowledge, skill or ability that can be addressed by providing an employee with more information or coaching.
Give an example of a time when training would be a good solution to a performance deficiency.
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Forced Distribution
In this type of comparative system, employees are apportioned according to an approximately normal distribution.
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