This caller is the main name listed on the account, and the account was originally opened in their name only.

This type of caller is typically calling in for one card on the account, with their name on it.

What verification is needed for a Consumer card, in order to access the account initially to review it with the customer? (Not Small Business)

Name the four locations the Program Administrator is located on the corporate account, per policy.

True or False: A branch rep and a private banker are essentially the same caller type.

This caller applied for the account along with the Primary Cardholder.

This type of caller usually calls in on behalf of a cardholder, and they usually oversee the entire commercial account.

What verification is needed for Small Business Consumer accounts?

Who should the cardholder refer to if they cannot pass verification?

For commercial accounts, when TSYS needs to reach out to a Fifth Third CSC, what should we do beforehand so they can validate us?

This caller has their own card, but they were added to the account, and did not actually apply for the card with the Primary.

This type of caller is not the cardholder themselves, but they're usually listed on the cardholder's specific account under ICM.

When should you verify OTP for a Consumer account?

True or False: If the cardholder doesn't have the card with them (not lost/stolen), we can make an exception and proceed without the card #, CVV, and expiration date.

True or False: Any time we see that a customer has a mobile wallet set up on their consumer Fifth Third account, we have to block and transfer as account takeover, even if the token activity is not part of the reported fraud.

This caller can be specifically found in a table located in Knowledge Web.

This type of caller is usually attempting to transfer the customer over to us, but we still have a way of verifying them before the transfer.

Is OTP required for every block and transfer we complete on Consumer accounts?

True or False: We can accept the caller as the Program Administrator, even if they're only listed on the address as "C/O" on the cardholder account, and not listed anywhere else.

On consumer accounts, what status should never be disclosed to the customer?

This caller type has the same permissions as the Primary Cardholder, but they obtained the legal right to do so on behalf of the Primary.

This type of caller is listed in the policy, but they cannot remove holds, or add exclusions even if they do verify correctly.

What needs to happen for verification in order for us to speak with a branch representative for a Fifth Third Consumer Account?

What is the outlined exception in policy, where this specific company doesn't need the full company name to be verified to be considered a pass?

True or False: If the customer is having a hard time passing verification, and they ask what all is required to pass verification, we should list out the requirements so they can prepare to call us back with the information.