| PIN | BENEFIT CODES | CALL TRCKING/ DISPOSIIONS | ACRONYMS | CALL HANDLING/QA |
|---|---|---|---|---|
|
What is 3
THE NUMBER YOU PRESS TO RESET YOUR PIN
|
What isCASH WITHDRAWEL
CW
|
What is TRANSACTION HISTORY
CLIENT WANT TO KNOW HOW MUCH WAS SPENT ON A CERTAIN DAY
|
What is CUSTOMER SERVICE REPRESENTATIVE
CSR
|
What is EMPATHY
THIS SHULD BE PROVIDED ON EVERY CAL
|
|
What is PIN NOT SELECTED
CB CODE MEANS
|
What is VOUCHER FOOD PURCHASE
VAFS
|
What is LOST CARD
CLIENT LEFT CARD IN READER AT WALMART
|
What is PRIMARY ACCOUNT NUMBER
PAN
|
What is CALL TRACKING/ DISPOSITION
THIS SHOULD BE DONE AT THE END OF EACH CALL
|
|
What is IN PC ADMIN. PIN FROZEN FIELD WILL SAY "YES"
THIS INDICATES THAT PIN IS FROZEN
|
What is CASH PURCHASE WITH CAH BACK
CPC
|
What is ADD/ PHONE/EMAIL CHANGE
CLIENT NEEDED TO UPDATE CONTACT INFO
|
What is AUTOMATED RESPONSE UNIT
ARU
|
What is BEING AWARE UNDERSTANDING OR ABLE TO RELAT TO ANOTHERS FEELINGS OR THOUGHTS
DEFINE EMPATHY
|
|
What is 3
YOU HAVE ____ PIN ATTEMPT FOR THE DAY
|
What is FOOD STAMP PURCHASE
FSP
|
What is DISASTER INFORMATION
CLIENT LOST ALL FOOD DURING A TORNADO
|
What is aPPROVED PRODUCT LIST
APL
|
What is VERIFICATION/AUTHENTICATION
THIS COMES AFTER THE GREETING
|
|
What is THE PHONE # TO RESET PIN
888-956-3281
|
What is CASH PURCHASE
CP
|
What is LANGUAGE LINE LINE USED
CLIENT CALLING SPEAKS RUSSIAN
|
What is REPLACE BY MAIL
RBM
|
What is "IS THER ANYTHING ELSE I CAN HELP YOU WITH"
THIS SHOULD BE ASKED IN THE CLOSING OF THE CALL
|
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