What is the name of our task management tool?

Benefits of choosing to host your software here include subscription based pricing, quick updates, scalability, low upfront costs, and low maintenance

This leader puts high priority on the customers’ journey.This includes interacting with a company, from buying products online to accessing customer service on the phone to airing grievances on social media.

This vertical refers to their customers as patients

We help these leaders at companies such as Property Guys to increase NPS scores which helps them retain and acquire more customers.

Where within the tool can you find cadences

The end user that helps facilitate any interaction initiated by a customer/member/client

This leader relies on forecasting/scheduling tools and real-time dashboards to track performances across channels.

This vertical is trying to automate the journey and steer the customer in areas such as ebilling, electronic payments, and customer self-service

We help these leaders at companies such as Ticketmaster to improve aging, costly, and disparate ACD systems, which reduces operating costs, improves call data tracking and agent efficiency.

Here you can find a quick snapshot of what is happening at a high level in your territory

Also known as “land and expand”, this technique includes a mix of 2 or more personas in the buying circle and increases win rates by 14%.

This leader wants the ability to do more with less. Reducing systems, lowering operating costs, and quick updates makes this persona’s job a lot easier.

Wanting to add a personal touch, this line of the Finance vertical may refer to their customers as members.

We help these leaders at companies such as B&H Foto to increase sales efficiencies which saves employees time and improves customer service.

When in doubt this is where you should first look for answers and/or a place you SHOULD go to for self study.

the complete sum of experiences customers go through when interacting with a company and brand.

With web chat and co-browse, this leader’s team is able to help customers get unstuck and complete orders for higher sales.

Ecommerce and cart abandonment are high on the list of topics for this popular vertical

We help these leaders at companies such as Telus to improve the ability to connect the customer with the right agent using their preferred channel of communication.

We use this everyday to stay in touch with coworkers and the various groups we are a part of.

a contact center's ability to resolve customer problems, questions, or needs the first time a customer calls, with no follow-up required.

Exceeding KPIs, low AHT, and better transfer rates makes this persona very happy.

Proactively keeping the customer informed of their transactional progress is a great way for this vertical to show they are putting the customer first

We help these leaders at companies such as EMS, Inc. to increase visibility into performance data which increases agent efficiency, reduces call abandonment and agent turnover.